From NLP and chatbots to personalized marketing communications and dynamic customer journeys, there are plenty of AI-based opportunities to enhance the customer experience, as Toni reports.
chatbots
In the latest Enterprise AI Minute, Ep. 59, Aaron reacts to new Alexa’s voice-mimicking capability, which Amazon showcased recently featuring a deceased grandmother reading a story to a child.
AI can bridge a gap for small businesses and have a major impact when integrated in these four prime areas.
With consumer retail spend through chatbots reaching $142 billion by 2024, what impact do chatbots have in your organization? Help or hindrance?