This week’s Build conference featured a new round of AI agent interoperability initiatives from Microsoft, with a particular focus on Model Context Protocol (MCP) and new servers.
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Microsoft’s latest announcements boost agentic AI adoption with Copilot Tuning, multi-agent orchestration, and new developer tools for accessible, enterprise-ready AI.
Through ServiceNow and strategic acquisitions, Cprime enables companies to modernize their operating models and embrace AI-native business practices.
At SAP Sapphire, SAP counters the “apps collapse” narrative by asserting that AI agents will enhance enterprise applications.
ServiceNow’s AI Maturity Index provides a five-stage framework based on insights from 4,500 companies to help enterprises benchmark, govern, and accelerate their AI strategies.
Microsoft partners with AI software provider Gong to deliver the latter’s sales intelligence directly into customers’ software ecosystem for higher sales performance.
Security executive Krista Arndt explains how Security Copilot, agents improve response time to security incidents, accelerate training of new security professionals.
With momentum on its side, SAP now faces the harder task: proving at Sapphire that it can turn innovation into lasting leadership.
Workday rejects the agentic AI hype, instead emphasizing practical business outcomes with its expanding AI portfolio aimed at delivering measurable impact across functions.
Microsoft outlines its vision for building AI-first companies by integrating agentic AI, Copilot, and human collaboration across its business applications suite.
Adam Lieberman details AI focus at financial software provider Finastra: enterprise efficiency, devleoper productivity, and client commercialization. He also outlines the firm’s work with Microsoft.
ServiceNow aims to redefine CRM with agentic AI and enterprise-wide integration, as shared during Knowledge25.
At Knowledge25, ServiceNow introduced new tools to connect, govern, and scale AI agents across any cloud, workflow, or data environment.
Nick Tzitzon of ServiceNow previews Knowledge 25 and explores the real-world value of AI and orchestration.
Alliance unifies Cisco AI Defense software with ServiceNOw SecOps to deliver a range of functionality including visibility, vulnerability management, and governance.
Microsoft’s new “computer use” feature in Copilot Studio allows AI agents to interact with desktop apps and websites through GUIs — paving the way for more powerful, intuitive automation.
Vodafone and ServiceNow have partnered on a five-year AI-driven initiative to streamline global customer service operations and enhance business customer experiences.
Workday’s new president of products and technology, Gerrit Kazmaier, shares how the company is empowering customers to future-proof their AI strategies.
Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
Data from security firm Harmonic finds the typical organization has hundreds of AI apps in use, many of them unmanaged, while a majority of firms lack adequate governance strategies.