
COMMUNITY SUMMIT NORTH AMERICA 2021
On-demand sessions from the event.Top on-demand sessions from Community Summit NA 2021

AI Agents, Data Quality, and the Next Era of Software | Tinder on Customers
Bonnie Tinder shares insights from a recent Salesforce event, exploring how AI agents, unified data, and customer-focused innovation are reshaping the enterprise software landscape.

AI Agent & Copilot Podcast: AIS’ Brent Wodicka on Operationalizing AI, the Metrics That Matter
Cycle time, accuracy, cost per successful task completion, and end-user satisfaction are vital metrics that will give visibility into the success of AI projects.

Ajay Patel Talks AI Strategy and Enterprise Adoption Trends | Cloud Wars Live
Ajay Patel of IBM outlines how enterprises are shifting from AI experimentation to real-world application, especially in sales, R&D, and operations.

Slack API Terms Update Restricts Data Exports and LLM Usage
Slack’s new API terms restrict bulk data exports and LLM training. Learn how the real-time search API impacts developers, AI use, and app distribution.

Google Cloud Still World’s Hottest Cloud and AI Vendor; Oracle #2, SAP #3
Oracle and SAP have rebranded themselves as cloud-first AI powerhouses, rivaling Google Cloud’s dominance.

SignUp Software Insights on Optimizing Dynamics 365 With ISV Partnerships
Rob Ashe, Blaine Grzegorek, and John Siefert explore how ISVs provide industry-specific ERP solutions, reduce internal development costs, and enhance scalability.

Hottest Cloud Vendors: Google Cloud Still #1, But Oracle, SAP Closing In
The latest Cloud Wars update reveals strong growth across major cloud providers, with shifting dynamics that signal an increasingly competitive and evolving market.

Marc Benioff AI Report Card Includes A+ for Vision but C- for Math
Marc Benioff’s 30%-50% AI impact statement puts Salesforce in the spotlight — but also under scrutiny. Are these numbers realistic, or do they reveal gaps in communication about AI’s real role?

OpenAI Partners with Google Cloud Amid Soaring AI Demand, Reshaping Ties with Microsoft
OpenAI’s new deal with Google Cloud signals a strategic shift to diversify compute capacity and ease growing tensions in its complex partnership with Microsoft.

Dear Marc Benioff: If AI Does 50% of Work at Salesforce, Layoffs Looming?
With Agentic AI powering 30–50% of Salesforce operations, Marc Benioff’s lack of specificity on human job evolution triggers skepticism.

AI Agent & Copilot Podcast: ServiceNow Innovation Officers Outline Agentic AI Opportunities in Healthcare
AI agents present opportunities to break down data silos, forecast health events, and develop personalized treatment plans. Such use cases benefit patients, providers, and the entire healthcare ecosystem.

How One Company Added 20% to Profit with Cloud Optimization
Cloud pricing isn’t usage-based; it’s booking-based, leading to significant overspending.