Salesforce and ServiceNow are each investing $750M in Genesys, strengthening partnerships to deliver AI-powered, orchestrated customer experiences.
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With Agentic AI powering 30–50% of Salesforce operations, Marc Benioff’s lack of specificity on human job evolution triggers skepticism.
The public sector now gains access to Salesforce’s AI innovations as Agentforce achieves FedRAMP High, ensuring secure and compliant technology adoption.
Microsoft and Gong are integrating AI-driven sales intelligence into Microsoft 365 and Dynamics, enabling sellers to automate workflows, access deep conversation insights, and drive faster, data-informed decisions using Copilot and custom agents.
SAP and Salesforce pivot from apps to AI-powered data clouds, redefining enterprise software’s future.
SAP and Salesforce are shifting from an apps-first battle to a race for dominance in data clouds and agentic AI as the AI era transforms enterprise priorities.
AI-driven outcomes will be faster and more effective through a unified Salesforce-Informatica stack.
Microsoft partners with AI software provider Gong to deliver the latter’s sales intelligence directly into customers’ software ecosystem for higher sales performance.
GenAI technologies are expanding from clinical settings to improve manufacturing and operational efficiency in healthcare.
Salesforce’s latest research outlines four key consumer personas shaping the future of agentic AI adoption.
SAP dominates the enterprise cloud race in Q1, outperforming rivals with rapid growth in cloud and ERP revenue.
Deloitte and Salesforce expand their AI alliance with Agentforce to deliver personalized, industry-specific front-office solutions powered by generative AI.
Gen Z is driving the future of car buying and maintenance by embracing AI agents, according to new Salesforce research.
Dominating a fiercely competitive field, SAP’s cloud and enterprise app revenues are growing at record rates, far outpacing its closest rivals.
New functionality for agents embedded in workflows leverages Agentforce API, which enables triggered actions to be integrated into backend processes as well as third-party apps and systems.
Salesforce exec David Schmaier explains the rapid rise of AI-powered enterprise software, how AI and humans will collaborate in the workplace and the impact of AI agents on business efficiency.
Salesforce is transforming business growth through AI agents, data-driven innovation, and industry-specific solutions, as discussed by David Schmaier at TDX 25.
Salesforce partners with Google Cloud, integrating Gemini AI models into Salesforce Agentforce, enhancing multi-modal tasks, real-time insights, and infrastructure options.
Salesforce and ServiceNow intensify competition by expanding into each other’s core markets, focusing on AI agents and integration.
Salesforce targets ITSM and ServiceNow pursues CRM, shifting the cloud landscape and intensifying competition in the enterprise software market.