Aaron Back discusses how Workday helped a retail company overcome challenges and foster a quality customer experience.
Search Results: employee experience (839)
Santa Maria Novella is one of the oldest pharmacies in the world. The company needed to update its ERP system to manage its multiple locations. ArcherPoint helped them determine the best method to implement a new ERP solution.
Can retailers deliver personalized customer buying journeys? Day 5 of Industry Cloud Battleground put the focus on the retail industry. Did the leading tech companies change your perspectives?
Banking management, insurance, mortgages, cryptocurrency, & more were featured in Day 4 of Industry Cloud Battleground on financial services. Were any of your traditional notions challenged?
The strategic partnership with Oracle is intended to accelerate growth potential at Medallia, says EVP Steve Vierra. [Sponsored]
Learn how ASSA ABLOY France was able to optimize their user experience and sales orders by implementing an updated CPQ and Dynamics AX.
Working-from-home has become the new normal, but there’s a growing communication and connection gap. How can organizations fix their remote culture issues?
Use the power of human-centered design to transform how you drive development, adoption, and engagement.
Zenlayer, a thriving multinational cloud services provider, partnered with BCS to upgrade their software applications to Business Central.
Workday CEO Aneel Bhusri makes clear that the world-rocking events of 2020 have had a deep impact on his sense of perspective and priorities.
Encova strives to always improve customer and agent experience by automating various customer retention efforts. Some agents were skeptical about robotic process automation (RPA) but soon realized that a lot of time was saved by not needing to perform tedious tasks.
Automation and AI tools are becoming more prevalent in enterprise settings due to the many benefits of investing in this technology
Looking at ways to improve email workflow for employee training was a top priority for the City of White Rock. This small to mid-size organization needed to find a way to automate and simplify daily business processes.
Microsoft has put together an extraordinary list of partnerships with most of the world’s leading retailers by helping them elevate customer experiences.
Ashley Goldsmith is leading efforts at Workday to ensure employee safety and happiness during and after COVID-19, while strategizing a return to work.
SAP’s big 2020 challenge is this: can it convince a marketplace that thinks in terms of ERP-HCM-ERP that experience management is the new model?
I believe that the SAP challenge to Salesforce for CRM leadership prompted Marc Benioff to develop and/or accelerate his customer-experience vision.
Read my interview with Murad LLC Senior Director Rishabh Sinha. We discussed how internal digital transformation impacts employee and customer satisfaction.
The Suite Wars intensify as major apps vendors focus on AI, integration, employee experience, security, and industry-specific solutions.
Generative AI is raising customer and employee experiences, so business leaders must reimagine how they can optimize with the technology.