I believe that the SAP challenge to Salesforce for CRM leadership prompted Marc Benioff to develop and/or accelerate his customer-experience vision.
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My take on the shocking new partnership between Microsoft and Oracle, and what each powerhouse cloud vendor gets out of the deal.
As the digital-transformation phenomenon shifts from boardroom theory to full-blown execution, Salesforce is doubling down on its Customer 360 strategy.
Highlights from my conversation with Will Grannis, who leads the Office of the CTO, about Google Cloud’s strategy as a resurgent player in the Cloud Wars.
The primary ingredient in digital transformation is optimizing the customer experience. Read how 2 Microsoft manufacturing customers describe their efforts.
As challenging as it is to change enterprise tech, it’s harder to change human behavior. Here’s how Dean Del Vecchio cultivates a culture of innovation.
I spoke with Dean Del Vecchio about how AWS is helping power a sweeping digital transformation at 158-year-old insurance company Guardian Life.
Hear Cloud Wars Live with Joshua Greenbaum, an industry analyst and consultant who’s been following the enterprise software market for 30 years.
I talked with Marriott Global Officer Brian King about why company values—not processes—should be held precious. Plus, the latest trends in hospitality.
CarMax CIO Shamim Mohammad shared valuable insights with me about how digital transformation is helping his company thrive in the current digital world.
Discover the 5 most-listened-to episodes from the Cloud Wars Live series, the Cloud Wars podcasts arm launched in 2018 to explore digital transformation.
Oracle founder Larry Ellison this week said businesses using arch-rival Amazon’s Amazon Web Services cloud have become major cybersecurity threats
The cloud’s ability to completely revolutionize customer engagement & experience is the dominant topic for CEOs of many leading vendors in the Cloud Wars.
Stream Bob Evans’ 20-min Cloud Wars Live converation with CarMax CIO Shamim Mohammad on how the company is putting the customer first.
Why would any company competing with Amazon voluntary subsidize bare-knuckle competitor Amazon by choosing subsidiary AWS as its cloud-computing vendor?
As competition among top cloud vendors intensifies, cloud customer success is rapidly emerging as strategic differentiator more important than snazzy tech.
Some of Microsoft’s largest customers are moving their production SAP workloads as well as other mission-critical applications to the Azure Cloud.
Claude for Financial Advisors adds to an expanding set of industry-optimized AI software that automates and streamlines core functions performed by financial pros.
Rather than forcing enterprises to integrate numerous complex modernization technologies themselves, Google Cloud is combining existing tools and new agentic AI capabilities into an end-to-end architecture designed to dramatically accelerate legacy technology transformation.
Google Cloud is simplifying enterprise modernization with an AI-driven, end-to-end approach that can shrink complex business-case processes from weeks to minutes.