InGenius Connector Enterprise equips contact centers with tools to increase agent productivity while providing a better overall customer experience. The intuitive user interface is integrated directly into your CRM, which means fewer clicks for agents, and a single, consolidated repository of customer information for more efficient management.
Small-to-medium businesses got a leg up during the pandemic using workflow automation. Here we look at the most common automations and benefits they bring.
Senior VP of IBM Cloud Howard Boville shared in a recent conversation his POV on industry clouds, business processes, and much more.
In this piece, we define what RPA is, what RPA isn’t, and the business processes it solves!
On last week’s earnings call, Alphabet CFO Ruth Porat said, “As for Google Cloud… we will continue to invest aggressively.”
Why good document design is important for the communication with your customer? Find out now and start optimizing your busines documents right away!
In this DAC News Desk Interview: Keith Berg shares how Upland InGenius supports Contact Center customers amidst Covid-19 disruptions and remote-work emergence
Buying LinkedIn in 2016 has been a massive success, but I wonder if the Microsoft acquisition of GitHub will be even more transformative.
Correctly implementing a Microsoft D365 CRM system requires more than simply wishing or wanting. It may require strategy adaptation!
In this special episode, Lipi Sarkar joins me to chat about building a future through digital transformation, and the people and industries impacted.
Stream this episode to hear from Marshall Tyler and Abhijit Mitra of ServiceNow Industries, about how SN is prepping customers for the future.
In this “Cloud Migration: Inside the Pivot”, Malvinder Singh shares his lessons from 25+ years of advising orgs through their Digital Transformation
Read for insights from the leader of industry solutions at Google Cloud, Lori Mitchell-Keller, about this booming business.
With the explosion of RPA in the past few years, many SMBs are still holding out adopting this technology. So, then what areas should SMBs consider?
Microsoft recently made Power Automate Desktop free for Windows. How does it fare vs. other RPA providers like Blue Prism and UiPath? Antti Viitala weighs in!
Stream this episode for my conversation with Lori Mitchell-Taylor about Google Cloud’s customer-first approach to industry solutions.
For Q1, Google + Amazon’s cloud revenues totaled $17.5 billion. Meanwhile, Microsoft posted Q1 cloud revenue of $17.7 billion, up 33%.
Check out this blog to discuss how to boost auto industry innovation using Dynamics 365.
There is remarkable untapped potential for RPA in the education industry. See what the data and research says and why this is a match made in heaven.
Stream this episode for my conversation with Alysa Taylor of Microsoft about bringing to life the “industry-first” vision for customers.
