ServiceNow CMO Colin Fleming previews Knowledge 2025, sharing what attendees can expect from the event, including AI integration, CRM updates, and a focus on customer success and adoption.
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Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
Brian Solis shares insights from the upcoming Knowledge25, focusing on how leadership mindset and AI innovation are shaping tomorrow’s enterprises.
Alphabet is pouring $75 billion into cloud infrastructure after Google Cloud’s Q1 growth rate slipped, constrained by the company’s struggle to keep pace with surging demand.
Salesforce launches Agentforce for Field Service to bring agentic AI into the field — boosting productivity, morale, and real-time responsiveness.
ServiceNow is accelerating its leadership in agentic AI with innovations like AI Agent Studio, Raptor DB, and the AI Agent Value Program—all supported by a robust ecosystem—offering customers a seamless, insight-driven path to adopting and scaling agentic AI across workflows.
Microsoft is supercharging its security portfolio with AI-driven tools like Purview Data Security Investigations, Entra access controls, and Defender enhancements to help enterprises swiftly detect, investigate, and mitigate data risks
CRM is evolving fast—and Google Cloud’s new offering is all about speed, choice, and customer focus.
ServiceNow’s AI Agent Studio promises rapid prototyping and deployment of autonomous AI agents, driving exponential productivity gains across enterprises.
ServiceNow integrates NVIDIA’s Llama Nemotron models to optimize AI agent implementation and decision-making.
ServiceNow is enabling its partners and ISVs to harness the transformative power of agentic AI through platform extensibility, strategic investments, and industry-specific use cases.
SAP is significantly outpacing its major competitors in cloud-based enterprise applications, driven by strong growth across its cloud portfolio and strategic platform integration.
Microsoft’s massive agent-building wave shows that success in the AI era is as much about mindset and experimentation as it is about outcomes.
ServiceNow’s Yokohama release introduces thousands of AI agents, reshaping enterprise automation with agentic AI.
Workflow automation and AI processor leaders combine forces to deliver agents that streamline and automate core telco functions including customer service, network operations.
Salesforce and ServiceNow intensify competition by expanding into each other’s core markets, focusing on AI agents and integration.
Salesforce targets ITSM and ServiceNow pursues CRM, shifting the cloud landscape and intensifying competition in the enterprise software market.
ServiceNow is transforming enterprise operations by leveraging its integrated platform and AI-driven solutions to enhance workflow efficiency and deliver customer-centric innovations.
ServiceNow’s innovative approach to AI platforms, agent fulfillment, and strategic partnerships in the cloud comes into clear focus through a conversation with President and COO Amit Zavery.
AI Agent & Copilot Summit speaker Asad Mahmood of HSO discusses benefits of predictive analytics, and how GenAI can accelerate often challenging ERP migrations.