Artificial intelligence presents a powerful opportunity for organizations to pursue new streams of revenue and reach new markets.
Search Results: customer service (2950)
Iconic soft-drink brand recognizes the need to engage with consumers in ways that tap the latest technology to maintain their loyalty.
C3AI has launched its no-code, self-service GenAI capabilities on Google Cloud Marketplace, expanding its reach to more customers.
Orange and Google Cloud accomplished a remarkable milestone by transitioning an AI project from pilot to production in just four weeks, setting new standards for project timelines.
SAP launches a new team, led by Thomas Saueressig, to assist customers in maximizing cloud service adoption and minimizing disappointment.
Apromore co-founder Marlon Dumas details where GenAI fits in customers’ plans, the need for predictive functionality, and why time to value is so important today.
As innovative startups develop more use cases for GenAI, the banking industry has been exploring the AI ecosystem, especially for customer-facing workflows.
With a copilot for finance use cases, Microsoft aims to apply GenAI to tedious, repetitive finance tasks and helps workers focus on higher value functions.
Non-technical business leaders must consider ROI, customer satisfaction, and gaining a competitive edge when it comes to integrating AI.
A dive into the potential of AI, showcasing the progress of JP Morgan AI Research and Dartmouth College’s DocGraphLM in comprehending complex documents.
IBM research gives CEOs advice on how to ensure people and skills adapt to GenAI, top use cases to consider, and where they can get the most bang for the buck.
AI Index Ep 26: NFL partners with AWS for advanced analytics; Kore.ai secures $150 million for product development; and OpenAI launches new subscription plan for ChatGPT.
AI Index Report Ep 26: ASU embraces OpenAI’s ChatGPT Enterprise; Blueshift gains $40 million in growth investment; and Vicarius builds cybersecurity copilot.
Thomas Kurian discusses how Google Cloud supports its customers, the application of AI, and its Gemini offering in this exclusive CEO Outlook 2024 discussion.
Five process mining products to watch — from Abbyy, IBM, Mehrwerk, Microsoft, and ServiceNow — underscore the category’s increasing reach into automation, task mining, unstructured data, and more.
AI Index Ep 24: Accenture and Unilever announce partnership for GenAI; Amazon fund invests in robotics and AI; and Vertice provides cloud expense management.
A look into the enduring significance of IBM mainframes, specifically COBOL’s lasting role in modern banking technology amid the rise of AI.
A look at five automation products that can transform businesses, including offerings from Microsoft, UiPath, Automation Anywhere, and more.
From generative AI to big data/analytics platforms to on-premise clouds, the Cloud Wars Top 10 have served up an innovative set of products to watch in 2024.
The top 5 generative AI products to watch feature platforms to build GenAI and machine learning apps, produce content, govern AI, and accelerate automation initiatives.