New feature rollout includes support for tapping — or building — reusable skills that Cowork can invoke to complete a task or workflow on a user’s behalf.
Search Results: customer service (3174)
Enterprise leaders should focus less on automation savings and more on how agentic AI accelerates growth and customer value.
Microsoft’s 2026 Release Wave 1 introduces deeper Copilot integration, expanded agentic AI experiences, and new governance and automation capabilities across Dynamics 365, Power Platform, and Microsoft 365 Copilot, accelerating the shift toward enterprise-wide agentic operations.
More than 650,000 ERP actions can be executed automatically by agents as a result of Microsoft’s expanding portfolio of MCP servers for Dynamics 365.
Alithya’s Chad Weiner breaks down how to move from AI curiosity to real execution using Copilot Studio and Microsoft 365 agents.
elevaite365 Test Automation introduces adaptive, self-repairing test automation that evolves with Microsoft updates.
AI agents can eliminate mundane, repetitive tasks—like documentation and customer data lookup—freeing professionals to focus on higher-value, growth-oriented work.
Stoneridge Software CEO, Eric Newell, shares his takeaways from Summit NA 2025 with John Siefert, specifically around the influence of agents in CRM.
Community Summit proved AI is no longer just hype. It’s a growing toolset that demands intentional learning, trial, and shared knowledge to unlock its full potential.
Day three of Community Summit NA 2025 highlights AI transforming Microsoft business apps, boosting accessibility, efficiency, and customer experiences.
Community Summit’s second day focused on translating Copilot’s promise into measurable outcomes for teams across industries.
The 2025 Community Summit North America keynote brought together thousands of Microsoft leaders and community innovators to showcase how AI is transforming Dynamics 365 and redefining the future of business applications.
Salesforce data shows financial services, retail, and hospitality leading in AI agent deployment, driving major operational efficiencies.
AWS and SAP are investing $30B in European cloud infrastructure, but Klein insists smart AI use is Europe’s real path to sovereignty.
Latest Copilot rollouts deliver functions specific to finance, sales, and service, while Copilot Studio is enhanced with authentication and simplified support for MCP.
AI and Microsoft business apps expert explains three distinct approaches to orchestration workflows across AI agents, as well as the strengths and weaknesses of each.
ServiceNow’s single architecture allows Tenon to integrate marketing automation seamlessly, offering consistent workflows and shared data for all front office teams.
New research from Microsoft analyzes 200,000 Copilot user conversations to rank jobs by their AI susceptibility. Find out which roles are most likely to be enhanced — or disrupted — by GenAI.
IBM’s new lab in NYC focuses on responsible AI, cybersecurity, and supply chain solutions.
C-suite leaders are drawn to AI for productivity boosts, collaboration, and cost savings.