This BCS Product Video will share the powerful capabilities and benefits D365’s suite of business apps including BC, Sales, Customer Service, Power BI, etc
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Every day, distributors have the challenge of balancing supply with demand. Affected by worldwide manufacturing activity, consumer demand, and competition, distributors must anticipate accurately or risk a warehouse full of excess inventory. At the same time, they must look for opportunities to for new markets and new suppliers (local and abroad), while working on ways to streamline operations, control costs, and provide good customer service through efficient order fulfillment and service after the sale.
Are you a Business Central user looking to add CRM or customer service capabilities to your Microsoft software arsenal? If so, an attachment app might be right for you and even save you some money.
Help drive sales and increase revenue with IBM Insurance Solution for Microsoft Dynamics. IBM adds accelerators for a 360-degree view of customers and predictive analysis tools to help you deliver exceptional customer service and improve retention and loyalty.
The Zetadocs suite of add-ons for Dynamics 365 Business Central and NAV helps you streamline business processes, freeing you from paper and improving the way your business operates. Finance departments, customer services, sales and operational teams can work more efficiently on screen, saving time and costs, while offering better service levels to customers, suppliers and staff.
Reduce costs with email delivery and speed up query resolution by capturing your customers’ purchase orders. Improve file retrieval and customer service by securely storing order confirmations and invoices in the same electronic archive.
Instantly deliver and archive electronic invoices, drastically reducing the cost and time of invoicing. File all information related to a transaction electronically to speed up query resolution and improve customer service.
Learn how to connect with top shipping carriers using the Blue Horseshoe Supply Chain Cloud. Using data directly from D365, Supply Chain Cloud shops top parcel carriers giving you accurate shipping estimates based on package attributes, destination, and delivery dates. Generate carrier compliant shipping labels, documentation, and tracking information. All shipping data and information ties back directly to D365 to support account assignments, billing, and customer service. Available on Microsoft AppSource.
From Sales to Customer Service to Field Service and the new Project Operations, Velosio has a team of experts ready to help you get the most from Dynamics 365 CRM.
BCUG/NAVUG Member Minequip Corporation knows a thing or two about Special Orders, because they’ve seen a thing or two about Special Orders. In fact, they run over 90% of their business using Special Orders. They’ll share what Special Orders are and how they use them to drive efficiencies and better customer service.
Transform your business by putting the full power of your data to work. Microsoft Dynamics 365 unifies CRM and ERP capabilities by delivering new, purpose-built applications to help manage specific business functions, including Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation, and Financials. KTL can help to seamlessly implement Dynamics 365 for greater productivity, deeper insights, and unique customizations to help businesses accelerate digital transformation.
S&OP provides the critical link between inventory, customer service and business performance by enabling cross-functional planning and bridging the gap between strategic planning and operational execution.
Configuration data is used to define custom functionality in model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, and is typically stored in custom entities. This article details the benefits on many different migration tools and when to use them.
Get up to speed quickly with BI and AI concepts, and the solutions offered by Microsoft including PowerBI, Relationship Assistant, AI for Sales and Customer Service and Azure Cognitive Services. Analytics is on track to drive virtually everything about our future work lives. From bots, to the internet of things to artificial intelligence and self-driving cars, our lives will transform more in the next 20 years than any other period in history.
Increase sales and improve decision making with AI-powered insights fueled by customer data. Dynamics 365 Customer Insights • Gain a 360-degree view of customers and discover insights that drive personalized customer experiences. Dynamics 365 Customer Service Insights • Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
Join this session to learn the tips & best Practices in Order Management. During this session we will cover the following:
•Convert Quotes to Sales Orders
•Order Types
•Customer Service Assistant Functionality
•Order Management Processing
•Order Management Wildcards
•Controlling the Process Manager This session will be available for CPE credits pending completion of session survey post event.
Level: Basic
In this fun session we will take a look at the various solutions we implemented for Dunder Mifflin from a fun dashboard that allows Pam Beasley to track Michael Scott’s naps throughout the day to a Customer Service Desk for Dwight Schrute to complain against Jim Halpert’s pranks. Join us for a fun session on how implementing Dynamics 365 at Dunder Mifflin improved productivity. Kind of.
The content of this session is geared toward an audience with beginner-level knowledge of the subject area.
This session will help you understand the difference and advantages of the Dynamics 365 Customer Engagement Insights offerings: Sales Insights, Customer Insights, and Customer Service Insights.
The content of this session is geared toward an audience with beginner-level knowledge of the subject area.
Wondering how the Internet of Things can play a role in your production management and control. This session walks through the new IoT intelligence scenarios, the moving parts needed to make it work and how they can help production supervisors be more responsive to events that impact production efficiency and ultimately customer service.
If you’re a Microsoft Dynamics user, a whole new world of cost savings and customer satisfaction has just opened up to you. Available through Microsoft AppSource, BluJay Gateway for D365 is a Microsoft Certified Dynamics 365 Finance and Operations Module that provides secure, real time and easy to manage integrations between BluJay’s transportation and global trade solutions and Microsoft Dynamics.
Learning Objectives:
•Designed for D365FO users
•Fully integrated with Microsoft Dynamics 365 Finance and Operations
•Superior cost management & automated workflows
•Frictionless Trade Compliance and enhanced customer service
•Enhanced Parcel and TMS Solutions