Within ServiceNow’s Q4 revenue growth, the most interesting story is how ServiceNow is creating a new category within SaaS by connecting siloed workflows.
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Discover the 5 most-listened-to episodes from the Cloud Wars Live series, the Cloud Wars podcasts arm launched in 2018 to explore digital transformation.
SaaS high-flyer ServiceNow says CEOs’ insatiable demand for digital transformation is not only driving upward revenue guidance for 2018.
Hear Bob Evans’ 20-minute Cloud Wars Live conversation with Microsoft CTO Norm Judah, on AI, bots, cloud innovation, and more.
Why would any company competing with Amazon voluntary subsidize bare-knuckle competitor Amazon by choosing subsidiary AWS as its cloud-computing vendor?
As competition among top cloud vendors intensifies, cloud customer success is rapidly emerging as strategic differentiator more important than snazzy tech.
Some of Microsoft’s largest customers are moving their production SAP workloads as well as other mission-critical applications to the Azure Cloud.
ServiceNow has pushed its way into a tiny group of cloud-software vendors that customers feel are truly strategic partners, says ServiceNow’s CEO Donahoe.
With only about 15% of consumers using customer-facing AI, grocery retailers are shifting their strategy. Instead of pushing AI directly to shoppers, companies are investing in AI copilots for store associates to drive operational efficiency and better customer service.
A deep look at AI agent usage by Google Cloud reveals telecom and manufacturing firms setting the pace, while security and customer service use cases are benefiting a range of industries.
Google Cloud introduced AI-driven tools like the SOW Analyzer and Bot-Assisted Live Chat to help partners streamline processes, improve support, and enhance customer service delivery.
Institute for Business Value delivers a detailed outlook on agents’ impact across a wide range of business functions, with the greatest impact forecast in customer service and human resources.
Responses API and Computer Using Agent helps customers scale agentic AI initiatives across customer service, IT operations, finance, and supply chain management.
Currys is modernizing its operations with Microsoft and Accenture’s AI technologies to enhance productivity, customer service, and future AI applications, aiming to lead in AI-enabled retail products.
AI Ecosystem Ep 29: Bankwell embraces GenAI with Cascading AI; Rasa raises $30M for GenAI-based customer service programs; and OpenAI announces its text-to-video model, Sora.
IBM’s generative AI business approaches a $1 billion annualized run rate, driven by increasing demand for applications in code modernization, customer service, and digital labor.
SAP Signavio’s end-to-end transformation suite, bolstered by data and process insights, optimizes processes from application migrations to customer service, GM Rouven Morato says.
Dynamics 365 Copilot is a versatile tool that can help with various business functions, offering capabilities to enhance efficiency and support in areas such as sales, marketing, customer service, and more.
Startups are focusing on specific use cases to apply NLP tools within the RPA industry, such as for improving workflow automation and customer service.
Kenny Mullican explores how on-demand manufacturing powered by multi-cloud technology addresses supply chain, sustainability, and customer service challenges, particularly in retail.