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Search Results: customer experience (2034)
Learn about successes and struggles, and gain advice about your data migration process.
Includes an overview of the updates and new features included in early access.
in this piece, learn about the latest applications of RPA to support supply chain businesses.
“The reason for employee engagement is the passionate pursuit of a better customer experience.” The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn’t a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, best-selling author Geoff Ables shares what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption, and culture have to align, and proven organizational disciplines that result in better customer and employee engagement. You’ll leave inspired, informed and full of ideas that will drive change – even transformation – in your organization. “If profit is the pulse of a company, then people are the heart.”
Microsoft has just released PowerApps Portals in Public Preview! In this session, you will walk away with a better understanding of how you can deliver better customer experiences with the new PowerApps Portals. I will also share a number of tips and tricks that I have learned during my experience in the private preview of the PowerApps portals and working with the previous CRM Portals solution.
Business Central is the perfect end-to-end software solution to connect your processes on-premise or in the cloud. Centralize your data from accounting, sales, purchasing, inventory, and customer interactions to get an accurate view of your business. All data stays up to date so you can spot trends, prevent issues, and deliver great customer experiences.
Customer experiences are more crucial than ever with a digitally connected world and by using Dynamics 365 for Sales you can build loyalty and maintain your reputation while simultaneously differentiating yourself from the competition.
To protect revenue and differentiate, companies must balance safe social distancing with a human-centric, empathetic customer care experience. We tackle this challenge by providing your sales teams, call center employees, and field service professionals the power of modern digital channels, predictive analytics, and consolidated insight, so they can work together with a shared view of each customer. And we help them collaborate remotely to solve or prevent customer care issues at speed, from anywhere.
Increase sales and improve decision making with AI-powered insights fueled by customer data. Dynamics 365 Customer Insights • Gain a 360-degree view of customers and discover insights that drive personalized customer experiences. Dynamics 365 Customer Service Insights • Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
SAP CEO Christian Klein on the company’s future – reimagined business models, co-innovation with customers, and vertical-industry solutions.
Microsoft Cloud and AI Executive VP Scott Guthrie offers detailed insight on how they intend to retain the top spot among cloud vendors.
Workday CEO Aneel Bhusri makes clear that the world-rocking events of 2020 have had a deep impact on his sense of perspective and priorities.
This webinar will start with a brief introduction and then jump right into a live Q&A with existing customers who can share their experiences building various scenarios in response to COVID-19:
The World Series Champions Washington Nationals Baseball Team
Ortho Carolina
Little River Casino
The Jewish Federation of Greater Phoenix/Martin Pear JCC/Ina Levine Campus
ServiceNow CEO Bill McDermott says his company is uniquely positioned to help its customers reimagine their business models and move faster.
This blog defines and compares the three most commonly used inventory control policies. It should be helpful both to those new to the field and also to experienced people contemplating a possible change in their company’s policy. The blog also considers how demand forecasting supports inventory management, choice of which policy to use, and calculation of the inputs that drive these policies.
In this blog, we review 10 specific questions you can ask to uncover what’s really happening at your company. We detail the typical answers provided when a forecasting/inventory planning policy doesn’t really exist, explain how to interpret these answers, and offer some clear advice on what to do about it.
The cloud database market is being upended by a new breed of providers, led by Snowflake but there are many others.
Looking at ways to improve cloud security remains a top priority for businesses. IBM Security recently announced a plan to use Amazon Web Services (AWS) to enhance cloud infrastructure security for hybrid environments.
CRM projects promise to deliver better customer experiences, higher loyalty, accelerated sales and more effective marketing. But achieving those results can be elusive. If you’re starting a CRM project, struggling with an existing project, or searching for ways to an improve your CRM – this is the session you need to attend. You can deliver a CRM solution that not only boosts performance – but that your team loves to use.