Businesses must manage change and adoption before achieving full AI integration.
Search Results: customer experience (2042)
Marc Benioff is shifting Salesforce’s focus from cloud apps to AI-driven data solutions.
Workday leaders Shane Luke and Ali Fuller discuss navigating GenAI in the enterprise, highlighting their Agent System of Record and a pragmatic three-phase customer adoption framework.
SAP COO Sebastian Steinhaeuser shares how internal AI use and strategic agility are driving innovation for SAP and its half-million customers.
This week’s Build conference featured a new round of AI agent interoperability initiatives from Microsoft, with a particular focus on Model Context Protocol (MCP) and new servers.
SAP leaders argue that agentic AI will enhance — rather than replace — enterprise applications by integrating seamlessly with data and AI capabilities.
Through ServiceNow and strategic acquisitions, Cprime enables companies to modernize their operating models and embrace AI-native business practices.
Security executive Krista Arndt explains how Security Copilot, agents improve response time to security incidents, accelerate training of new security professionals.
Workday introduces a centralized approach to managing digital labor with its Agent System of Record, aligning human and AI workflows for enterprise clarity.
From AI in org charts to redeploying humans to developing products and services for top-line growth, top executives are evolving their businesses to capitalize on a range of AI-driven opportunities.
Analysis finds a decline in maturity when it comes to using and measuring AI’s impact, but provides clear indication of the traits, and approaches, that establish companies as AI leaders.
Data.world acquisition, partnerships with key enteprise software players, and wide range of new AI agents enhance the company’s objective to be the core enterprise software platform.
ServiceNow CEO Bill McDermott warns of outdated software, urging leaders to embrace agentic AI and transformative platforms to survive and thrive.
ServiceNow unveils powerful tools to unify AI agents, workflows, and data across platforms at Knowledge25.
Nick Tzitzon of ServiceNow previews Knowledge 25 and explores the real-world value of AI and orchestration.
ServiceNow Knowledge 2025 will showcase new AI capabilities, partner enablement tools, and industry-specific opportunities designed to empower partners to drive business transformation.
Decoupling.co’s Thales Teixeira shares his experiences, research, and expertise on entrepreneurship, the economics of attention, and demystifying disruption.
ServiceNow CMO Colin Fleming previews Knowledge 2025, sharing what attendees can expect from the event, including AI integration, CRM updates, and a focus on customer success and adoption.
Salesforce’s latest research outlines four key consumer personas shaping the future of agentic AI adoption.
Data from security firm Harmonic finds the typical organization has hundreds of AI apps in use, many of them unmanaged, while a majority of firms lack adequate governance strategies.