Microsoft has evolved from pioneering desktop operating systems to leadership in AI, with innovative products and customer-centric strategic partnerships.
Search Results: customer experience (2054)
Salesforce’s Q1 revenue growth hit 11%, but a forecast of 8-9% fiscal-year growth caused a sharp market cap drop due to concerns over declining customer spending and future growth challenges.
IBM’s Raj Datta shares insights on the company’s latest innovations and partnerships leading up to the IBM Think event.
Iconic soft-drink brand recognizes the need to engage with consumers in ways that tap the latest technology to maintain their loyalty.
The first day of Knowledge24, ServiceNow’s annual conference, was filled with conversations around partnerships and the GenAI era.
New AI-driven functionality automates monotonous tasks to accelerate the sales process and equip marketers, sellers, and service agents to better target buyers.
Orange and Google Cloud accomplished a remarkable milestone by transitioning an AI project from pilot to production in just four weeks, setting new standards for project timelines.
SAP Signavio execs detail “transformation suite” functionality that differentiates the company’s approach, as well as big customer wins as part of the Acceleration Economy process mining course.
Oracle delivers new GenAI capabilities for finance, supply chain, HR, and more to help organizations be more productive with Fusion Cloud Apps.
Customers can converse with Amazon’s retail AI assistant Rufus and ask questions in context, such as whether a product is suitable for a particular purpose.
AI Index Ep 23: Amazon Updates Alexa and Echo with GenAI; Robin AI secures funds for its legal copilot; and Volkswagen embeds ChatGPT-based voice assistant.
SAP’s President of CX and Industries, Ritu Bhargava, discusses the integration of AI, the evolution of customer experiences in diverse industries, and the strategic focus on business outcomes for optimal efficiency and customer satisfaction.
Celonis exec Eugenio Cassiano explains the potential of a common business language to support collaboration networks that help value chain partners operate more efficiently.
At the Workday Rising conference, Ash Noah, VP and Managing Director of Management Accounting and ESG at AICPA, explores the changing role of CFOs, emphasizing the shift from scorekeeping to value creation through embracing technology, AI, and ML.
Microsoft’s comprehensive AI upgrades extend to every business function, with a focus on use case-specific offerings.
Google Cloud is launching industry-specific Generative AI offerings for manufacturing and healthcare, capitalizing on the technology’s potential to transform these sectors.
While on location at Oracle CloudWorld, Kieron reports on an enterprise AI panel discussion and major announcements from Oracle.
In a discussion surrounding the Automation Anywhere Imagine conference, AWS exec Jagjit Dhaliwal explains how the companies are working together to help customers drive generative AI outcomes.
In a discussion previewing the Automation Anywhere Imagine conference, CEO Mihir Shukla highlights the current productivity crisis businesses face.
During the Salesforce earnings call, Marc Benioff emphasized the company’s “incredible” performance but neglected to comment on its revenue growth.