In this webinar we will cover a variety of key considerations and tactics you can implement including breaking down barriers, leveraging data and delivering omni-channel customer experiences, how to integrate your systems to break down silos, an introduction to Trillium and how Trilliumâs clients have improved their member engagement through marketing automation, a user case, and Q&A.
Encova strives to always improve customer and agent experience by automating various customer retention efforts. Some agents were skeptical about robotic process automation (RPA) but soon realized that a lot of time was saved by not needing to perform tedious tasks.
Zendeskâs 7th Annual CX Trends Report shows AI’s transformative role in customer experience, with key findings including a 60% increase in CX tickets, 70% of consumers recognizing AI use, and early adopters seeing 128% higher ROI.
This white paper offers insights into how leaders can utilize Zendesk to stay competitive by focusing on personalization, agent productivity, and business efficiency.
Donald Kossmann kicked off the AI Copilot Digital Summit with his “State of Microsoft Copilot” keynote, discussing how Copilot has enabled customers to reimagine their business processes.
Mercedes-Benz, Ulta, and Toyota are co-creating with leading vendors to leverage AI for extraordinary customer experiences.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Get a preview of the Generative AI Digital Summit taking place on May 25. It will delve into the future of work, cybersecurity, customer experience, and more.
Equinix’s Lisa Miller explains how co-creation and joint solutions enable a simpler buying process for customers.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
In this ROAD to CIO Summit interview, Bob Evans speaks with the Ross School of Business marketing professor about co-creation’s cutting edge.
High user expectations for positive end-to-end digital experiences drive the need for site reliability engineering, analyst Bill Doerrfeld says.
Matt Laukaitis, EVP and Global GM of Consumer Industries, SAP, and Chris Couch, Vice President of SAP Solutions, Applexus Technologies, discuss SAP’s platform for intelligent retail in this Industry Cloud Battleground session.
Kieth Mercier and Amy Vener of Microsoft describe how Microsoft handles the retail industry’s biggest challenges with its Microsoft cloud for retail in this Industry Cloud Battleground session.
From NLP and chatbots to personalized marketing communications and dynamic customer journeys, there are plenty of AI-based opportunities to enhance the customer experience, as Toni reports.
In episode 197, Kieron argues that Metaverse experiences must be built for retail customers who are already in the virtual space.
In this Cloud Wars Expo Moment, Google Cloud VP of Retail and Consumer Carrie Tharp details four key areas where the company is helping its hospitality industry customers improve their guest experiences.
In episode 30, Wayne Sadin explains why omnichannel contact centers help companies answer data-driven questions that inform their decision-making process.
In this Cloud Wars Expo Moment, Chris Hughes explains why the user experience should inform the systems designed by cybersecurity professionals.
