Kyndryl, the IBM spinoff, strikes a partnership with Five9 for cloud-based contact centers to improve customer experience in call centers and IT support.
Search Results: customer experience (2052)
The k-eCommerce solution is designed and built for B2B businesses, with the best features and practices of the B2C customer experience adapted for B2B.
We are Passionate about portals and driven to provide the best portal experience for Dynamics Customers! Version 6.0 Release will improve your customers experience when completing forms and improve the performance of your portal. Resulting in a better customer experience overall! Learn more: https://www.crmportalconnector.com/features/versions/version-6-0
Customize Microsoft Dynamics 365 CRM to your industry processes. As a manufacturer, equipment dealer, professional services or property management firm, your industry has unique requirements. Alithya, offers industry-specific solutions to help you improve customer experience and empower your sales, service and marketing teams so you can achieve your target business outcomes.
This session aims to help organizations understand the benefits of integrating CRM with their phone system. This session will dispel these and other mysteries and urban myths around this subject, as well as explain some of the terminology and components. It will demonstrate how combining Dynamics 365 and your telephony system, can benefit your organization – by increasing the efficiency of all teams that use CTI, and by improving the overall customer experience of any organization.
I read through Oracle EVP Steve Miranda’s Miranda blog post released this morning as Oracle kicks off its Modern Customer Experience event in Las Vegas.
A deep look at AI agent usage by Google Cloud reveals telecom and manufacturing firms setting the pace, while security and customer service use cases are benefiting a range of industries.
AI agents present opportunities to break down data silos, forecast health events, and develop personalized treatment plans. Such use cases benefit patients, providers, and the entire healthcare ecosystem.
ServiceNow’s AI Maturity Index provides a five-stage framework based on insights from 4,500 companies to help enterprises benchmark, govern, and accelerate their AI strategies.
Microsoft outlines its vision for building AI-first companies by integrating agentic AI, Copilot, and human collaboration across its business applications suite.
Adam Lieberman details AI focus at financial software provider Finastra: enterprise efficiency, devleoper productivity, and client commercialization. He also outlines the firm’s work with Microsoft.
ServiceNow continues aggressive push, working with partners to develop specializations that will help customers drive results leveraging the latest AI technology.
Tony Harris, senior vice president of marketing and solutions for SAP Business Network, discusses the network’s unique position as the world’s largest B2B trading partner platform, managing over $6 trillion in annual spend.
Catz talks about Oracle’s growth strategy, focus on multi-cloud partnerships, AI healthcare applications, and the pursuit of its $100-billion revenue goal.
Google Cloud’s growth rate has continued to accelerate, with Q3 reflecting the fastest growth in the five most recent quarters.
The startup Writer builds enterprise-grade tools to help companies create AI apps, as well as off-the-shelf apps optimized for vertical industries. Big customers are embracing the approach.
This Zendesk IT Report highlights the need for organizations to invest in AI, data security, and personalized customer experiences to stay competitive in a rapidly evolving digital landscape.
Oracle’s ground-breaking moves to embrace competitors in multi-cloud partnerships is paying new dividends as those competitors push out new services optimized for Oracle customers.
Jerry Dischler and Colleen Kapase describe how describe how Google Cloud empowers businesses through innovative offerings, such as Gemini.
Organizations must thoroughly plan, budget, and evaluate key considerations before transitioning from on-premise to the cloud.