To build and maintain customer customer trust, businesses must understand how to identify and eliminate bias within their AI models.
Search Results: customer experience (1900)
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
A distributed cloud database architecture enables Couchbase to power a range of customer use cases while delivering quantifiable business impact.
Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
Tony Uphoff hosts Philippe Lalumiere, VP of IT, Cirque Du Soleil, to discuss priorities for the upcoming year and Lalumiere’s role at Cirque Du Soleil.
Paul Swider explains how AI-powered consumer experience innovations are revolutionizing the retail healthcare field.
Based on an ongoing study of leadership and his own experience, Tony Uphoff shares three core things that business leaders must do in the face of uncertain times.
Bob Evans recaps his CEO Outlook interview with SAP’s chief executive, who led a corporate transformation that should be a primary business-school case study for the next decade.
Improper data management and access practices are “the business world’s second-hand cigarette smoke,” writes Scott Vaughan, who offers tips to avoid this scenario.
Kenny Mullican explains how hyperautomation can have far-reaching implications on every aspect of a business – going well beyond IT.
Scott Vaughan explores how retail marketers are tapping into cloud-powered applications and integrations to drive tailored experiences and revenue.
The business world is beginning to see a new value equation emerge — one that focuses on co-creation, which takes many forms. as Tony Uphoff elaborates.
Venkat ramaswamy, PhD, Professor, Author, University of Michigan, discusses the importance of accelerating co-creation in virtual experiences and how to be efficient in a six-sigma world.
In this Cloud Wars Expo 2022 Fireside Chat, Bob Evans speaks with Philippe Lalumiere of Cirque du Soleil on the company’s digital transformation and why CIOs should be storytellers.
In this Industry Cloud Battleground session, recorded during Cloud Wars Expo 2022, David Clifton, Oracle Hospitality VP of Development, Oracle, discusses the importance of personalized experiences for customers.
In this Industry Cloud Battleground session, recorded at Cloud Wars Expo 2022, Carrie Tharp, VP Retail and Consumer, Google Cloud, explains how to enhance the hospitality industry with technology.
Google Cloud’s Emma Fish and Brad Hoffman describe how Google Cloud positions its solutions within the public sector and the top three priorities for today’s public sector customers.
In this Industry Cloud Battleground session, Jon Rooney and Sabina Zafar of Oracle describe why financial services customers must modernize, create, and offer embedded finance experiences.
SAP’s Sayan Bose and TeamViewer’s Percy Stocker describe how SAP’s cloud for manufacturing utilizes data to optimize business processes.
Kieron Allen explores a customer-centric sustainability technology that incorporates actionable steps to combat the effects of climate change into the customer journey.