Over 80% of organizations struggle with adoption and user satisfaction at some point in their CRM journey. This session walks through dozens of approaches to adoption to have proven successful in different corporate cultures. You’ll walk away of ideas and practical steps to take to get your users, leaders and managers to learn to love CRM and show a proven ROI.
By Holly Kutil, April 29, 2020I have been working from home for just about two years now.The first three months…
It’s important to attract and keep the right candidates to power your business to success. As an employer, you should be asking “what’s my biggest issue, and who can help me address that issue?” I recommend having a conversation with your employees and colleagues to identify which components of the Employee Experience might help you stay competitive, and where you might be lacking.
This powerful combination of humans and machines can significantly help finance teams to control their DSO and bad debt driving a greater contribution to the improvement of cash flows.
Most teams struggle to get full adoption of activity management. Yet without this foundational building block in place, an entire CRM project can fall apart. the 4 steps to adopt activity management in any organization. Understand the typical pitfalls for tracking activities, and how to avoid them. Connect your team with a peer-to-peer accountability culture.You’ll walk away with a framework for driving adoption, changing behavior, and transforming your CRM solution into a proactive planning solution.
“The reason for employee engagement is the passionate pursuit of a better customer experience.” The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn’t a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, best-selling author Geoff Ables shares what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption, and culture have to align, and proven organizational disciplines that result in better customer and employee engagement. You’ll leave inspired, informed and full of ideas that will drive change – even transformation – in your organization. “If profit is the pulse of a company, then people are the heart.”
SAP CEO Christian Klein on the company’s future – reimagined business models, co-innovation with customers, and vertical-industry solutions.
On this Cloud Wars Live podcast and as part of the CEO Cloud Outlook 2021 series, I speak with ServiceNow CEO Bill McDermott.
Microsoft Cloud and AI Executive VP Scott Guthrie offers detailed insight on how they intend to retain the top spot among cloud vendors.
Workday CEO Aneel Bhusri makes clear that the world-rocking events of 2020 have had a deep impact on his sense of perspective and priorities.
Artificial Intelligence has come a long since it’s early inception. Many advances have been since then that have defined how AI is used and understood. AI is still in it’s infancy but will continue to grow in use and democratization.
For cloud vendors, the battle for supremacy in industry-specific clouds will be the most intense due to the massive future revenue potential.
The day we thought would never arrive —the end of 2020!!— is here and I’d like to share my choices for the Top 10 Cloud Wars stories of 2020.
Dealing with various concerns related to the pandemic and the importance of maintaining food supply chains has caused many companies in these industries to focus on investing in automation technology and artificial intelligence. Many of these businesses were already investing in this technology, but COVID-19 has accelerated the process.
Automation and AI tools are becoming more prevalent in enterprise settings due to the many benefits of investing in this technology
On this Cloud Wars Live podcast, Sean Ammrati and I discuss industry innovations, including if Apple will jump into the cloud business.
Betting $28 billion that Slack will help Salesforce stay ahead of hard-charging Oracle and SAP, Marc Benioff is redefining his company.
On the Cloud Wars Live podcast, Tony Uphoff and I discuss recruiting, retaining, and developing talent in today’s digital market.
On the Cloud Wars Live podcast, I’m joined by Paul Greenberg, CRM guru and Founder of The 56 Group LLC, to discuss delighting customers.
If Google’s founders have a secret list of “best hires we’ve ever made,” I would bet Google Cloud CEO Thomas Kurian is near or at the top.
