This powerful combination of humans and machines can significantly help finance teams to control their DSO and bad debt driving a greater contribution to the improvement of cash flows.
Search Results: culture (762)
Most teams struggle to get full adoption of activity management. Yet without this foundational building block in place, an entire CRM project can fall apart. the 4 steps to adopt activity management in any organization. Understand the typical pitfalls for tracking activities, and how to avoid them. Connect your team with a peer-to-peer accountability culture.You’ll walk away with a framework for driving adoption, changing behavior, and transforming your CRM solution into a proactive planning solution.
“The reason for employee engagement is the passionate pursuit of a better customer experience.” The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn’t a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, best-selling author Geoff Ables shares what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption, and culture have to align, and proven organizational disciplines that result in better customer and employee engagement. You’ll leave inspired, informed and full of ideas that will drive change – even transformation – in your organization. “If profit is the pulse of a company, then people are the heart.”
SAP CEO Christian Klein on the company’s future – reimagined business models, co-innovation with customers, and vertical-industry solutions.
On this Cloud Wars Live podcast and as part of the CEO Cloud Outlook 2021 series, I speak with ServiceNow CEO Bill McDermott.
Microsoft Cloud and AI Executive VP Scott Guthrie offers detailed insight on how they intend to retain the top spot among cloud vendors.
Workday CEO Aneel Bhusri makes clear that the world-rocking events of 2020 have had a deep impact on his sense of perspective and priorities.
Artificial Intelligence has come a long since it’s early inception. Many advances have been since then that have defined how AI is used and understood. AI is still in it’s infancy but will continue to grow in use and democratization.
For cloud vendors, the battle for supremacy in industry-specific clouds will be the most intense due to the massive future revenue potential.
The day we thought would never arrive —the end of 2020!!— is here and I’d like to share my choices for the Top 10 Cloud Wars stories of 2020.
Dealing with various concerns related to the pandemic and the importance of maintaining food supply chains has caused many companies in these industries to focus on investing in automation technology and artificial intelligence. Many of these businesses were already investing in this technology, but COVID-19 has accelerated the process.
Automation and AI tools are becoming more prevalent in enterprise settings due to the many benefits of investing in this technology
On this Cloud Wars Live podcast, Sean Ammrati and I discuss industry innovations, including if Apple will jump into the cloud business.
Betting $28 billion that Slack will help Salesforce stay ahead of hard-charging Oracle and SAP, Marc Benioff is redefining his company.
On the Cloud Wars Live podcast, Tony Uphoff and I discuss recruiting, retaining, and developing talent in today’s digital market.
On the Cloud Wars Live podcast, I’m joined by Paul Greenberg, CRM guru and Founder of The 56 Group LLC, to discuss delighting customers.
If Google’s founders have a secret list of “best hires we’ve ever made,” I would bet Google Cloud CEO Thomas Kurian is near or at the top.
Did you know that over 60% of CRM projects encounter serious user adoption and ROI issues? The struggle is real. But you’re not alone!
This non-technical session will include a full day of information on how to engage your team (leaders and users), improve your CRM solution, drive up adoption, and measurably improve results.
Our agenda for the day:
•The Annual Roadmap – Everything you need to know about engaging your team to build a roadmap to success. We’ll dive head first into what should be included in your CRM roadmap, how to built it, creating a vision, project planning, getting the team engaged, building your business case, measuring the ROI, benchmarking user satisfaction, working with your unique corporate culture, and constantly improving. Attendees will take away a workbook with a framework for planning to launch or improve your CRM project.
•Employee Surveys – A simple solution for giving everyone a voice. But with a twist on creating a gap analysis for better prioritization, persona analysis to identify differences across teams, and benchmarking to give CRM project leadership recognition for the success that they create.
•The Culture Factor – Why sociology, and not psychology, is at the heart of driving CRM adoption. The 6 cultural metrics, and how to work with them to create and better CRM adoption strategy.
•User Personas and the CRM Framework – A matrix for understanding your strengths and weaknesses, with over 20 different approaches for driving adoption. Material will be covered in a round-table format with attendees selecting and prioritizing areas for discussion and sharing their own stories of success and struggle; and instructors sharing lessons learned from the field.
To survive and thrive, organizations need original thinking. Yet most individuals stay silent instead of voicing their best ideas, many leaders stifle dissent rather than encouraging it and businesses often listen to the person who is the most confident rather than the most competent. Tune in as Adam describes how you can unleash original thinking. Find out how to evaluate and champion new ideas; how to create psychological safety and build cultures that welcome diverse perspectives and honest feedback; and why we should not be afraid to fail. Engaging and entertaining, Adam’s presentation could change the way you live your life!
Did SAP suffer a mortal blow with Q3 results or will the company be able to rally behind the customer-centric vision of CEO Christian Klein?