AI’s rise means many companies are needing to upgrade their automated processes, but they must ensure they have a plan in place.
Search Results: chatbot (189)
ChatGPT, and its generative AI underlying technology, can replace some, but not all, human tasks. In this analysis, Janet Schijns explores which ones are best suited for machines versus humans.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
In this Acceleration Economy Digital CIO Summit Moment, excerpted from the “Generative AI and the Future” session, “Intelligent Automation” co-author Ian Barkin answers John Siefert’s question on the future of education.
Cirque du Soleil VP of IT Philippe Lalumiere tells Bob Evans how the live entertainment company evaluates VR and AI.
From education to the creator economy, few sectors are immune to the disruptive effects of generative AI, but different generations look at (and must approach) the technology differently.
By integrating generative AI with automation, industries can provide personalized customer experiences and meet shifting market conditions.
Generative AI has the potential to enhance low-code/no-code tools, elevating the capabilities of citizen developers.
From cloud and data modernization frameworks to digital transformation lessons, Day 2 of Digital CIO Summit delivered a wide range of timely insights.
While it provides many business applications already, ChatGPT and other generative AI apps must be implemented wisely, says Tony Uphoff.
To build and maintain customer customer trust, businesses must understand how to identify and eliminate bias within their AI models.
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Machine learning comes with many benefits for cybersecurity, but cutting-edge bad actors are looking to exploit ML for their own gain. Chris Hughest explains how to fight “adversarial ML.”
Christopher Lochhead explains how generative AI chatbots could render today’s knowledge work obsolete unless they create new intellectual capital.
In this Road to CIO Summit moment, Christopher Lochhead looks at the “category lens” and how it applies to the technology industry today.
Wayne Sadin describe en este artículo los riesgos de sesgo en resultados de grandes modelos de IA y la seguridad de datos en su contexto de IA.
Category Pirates’ Co-Creator Christopher Lochhead discusses ChatGPT’s impact on the search category and knowledge work, among other topics.
El analista Ronak Mathur describe en este artículo la importancia de adoptar la inteligencia artificial en cualquier empresa de forma transversal.
You’ll know you have a failed ERP adoption when you begin to see “Shadow ERP.” Shadow ERP represents the unseen workarounds and disparate software components that do much of the work promised (but never delivered adequately) by the ERP.
Eliminating the need for Shadow ERP patches requires a drastically innovative approach to ERP system implementation, training, and support.