To build and maintain customer customer trust, businesses must understand how to identify and eliminate bias within their AI models.
Search Results: chatbot (179)
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Machine learning comes with many benefits for cybersecurity, but cutting-edge bad actors are looking to exploit ML for their own gain. Chris Hughest explains how to fight “adversarial ML.”
Christopher Lochhead explains how generative AI chatbots could render today’s knowledge work obsolete unless they create new intellectual capital.
In this Road to CIO Summit moment, Christopher Lochhead looks at the “category lens” and how it applies to the technology industry today.
Wayne Sadin describe en este artículo los riesgos de sesgo en resultados de grandes modelos de IA y la seguridad de datos en su contexto de IA.
Category Pirates’ Co-Creator Christopher Lochhead discusses ChatGPT’s impact on the search category and knowledge work, among other topics.
El analista Ronak Mathur describe en este artículo la importancia de adoptar la inteligencia artificial en cualquier empresa de forma transversal.
You’ll know you have a failed ERP adoption when you begin to see “Shadow ERP.” Shadow ERP represents the unseen workarounds and disparate software components that do much of the work promised (but never delivered adequately) by the ERP.
Eliminating the need for Shadow ERP patches requires a drastically innovative approach to ERP system implementation, training, and support.
Wayne Sadin shares why the advent of generative AI puts pressure on organizations to tighten up their data and security strategies to avoid bias and protect sensitive data.
Janet Schijns defines how AI apps, supported by partners, can automate everything from repetitive tasks to supply chains for better operational efficiency.
Desde NLP y chatbots hasta comunicaciones de marketing personalizadas y recorridos dinámicos del cliente, hay muchas oportunidades basadas en la IA para mejorar la experiencia del cliente, como informa Toni Witt
Paul Swider explains how AI-powered consumer experience innovations are revolutionizing the retail healthcare field.
Joanna Martinez expone cómo la hiper-automatización es clave en el desarrollo y mejora de la experiencia de cliente en el comercio minorista.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
Christian Anschuetz says that biz leaders must have threats and opportunities created by ChatGPT on their radars, like Google & Microsoft.
The latest Growth Swarm podcast explores how human intelligence is being redefined in a world of increasingly ubiquitous artificial intelligence.
La tecnología ChatGPT no es ni buena ni mala, el uso que se le dé dependerá de la intención última del usuario.
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