Institute for Business Value delivers a detailed outlook on agents’ impact across a wide range of business functions, with the greatest impact forecast in customer service and human resources.
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SAP leaders argue that agentic AI will enhance — rather than replace — enterprise applications by integrating seamlessly with data and AI capabilities.
Oracle and IBM deepen their partnership to bring watsonx to Oracle Cloud Infrastructure, accelerating enterprise adoption of agentic AI and hybrid cloud solutions.
ServiceNow’s AI Maturity Index provides a five-stage framework based on insights from 4,500 companies to help enterprises benchmark, govern, and accelerate their AI strategies.
Microsoft partners with AI software provider Gong to deliver the latter’s sales intelligence directly into customers’ software ecosystem for higher sales performance.
Security executive Krista Arndt explains how Security Copilot, agents improve response time to security incidents, accelerate training of new security professionals.
From AI in org charts to redeploying humans to developing products and services for top-line growth, top executives are evolving their businesses to capitalize on a range of AI-driven opportunities.
ServiceNow CEO Bill McDermott warns of outdated software, urging leaders to embrace agentic AI and transformative platforms to survive and thrive.
ServiceNow unveils powerful tools to unify AI agents, workflows, and data across platforms at Knowledge25.
Alliance unifies Cisco AI Defense software with ServiceNOw SecOps to deliver a range of functionality including visibility, vulnerability management, and governance.
Microsoft’s new “computer use” feature in Copilot Studio allows AI agents to interact with desktop apps and websites through GUIs — paving the way for more powerful, intuitive automation.
Data from security firm Harmonic finds the typical organization has hundreds of AI apps in use, many of them unmanaged, while a majority of firms lack adequate governance strategies.
Advanced Copilot functions include search and notebooks, while new agents deliver on the promise of an integrated human-AI workforce that’s quantified in new research.
Salesforce launches Agentforce for Field Service to bring agentic AI into the field — boosting productivity, morale, and real-time responsiveness.
Nova Sonic marks Amazon’s latest push into agentic AI, offering developers a powerful new tool for building natural, voice-driven applications through a single, integrated model.
Responses API and Computer Using Agent helps customers scale agentic AI initiatives across customer service, IT operations, finance, and supply chain management.
AI agents are reshaping enterprise software, but success hinges on thoughtful adoption—aligning technology with business needs, readiness, and strategic goals, not just chasing hype.
Oracle’s new AI Agent Studio empowers businesses to build, customize, and orchestrate AI agents for advanced enterprise automation.
Microsoft Corporate Vice President Bryan Goode looks ahead to a future where agents drive changes in organizational structures, work styles, business performance measures, and more.
Oracle’s new AI tools improve fraud detection by identifying complex patterns and generating investigative reports.