Level up your customer service solution with features of Omnichannel Engagement Hub and how they can take your customer service solution to the next level. We will look at the benefits of the multi-session dashboards, real time engagement such as chat, advanced case routing and sentiment analysis. The content of this session is geared toward an audience with beginner-level knowledge of the subject area.
Search Results: customer service (2671)
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Partners ecosystem leader shares Microsoft’s latest thinking on co-creation vs. co-selling, customer trust, and the 2025 ecosystem outlook.
ServiceNow and its ecosystem are leveraging AI and collaborative partnerships to drive transformative business outcomes and customer value.
At ServiceNow Knowledge24, EY leader Hank Prybylski talks about the companies’ expanding relationship, reliance on ServiceNow for core business functions, and customers’ AI objectives.
Scott Rosecrans shares insights on AWS’ partnership with ServiceNow, GenAI usage, customers demands, and the significance of the partners ecosystem.
The ServiceNow Knowledge Event provides a platform for thought leaders to explore pioneering visions, strategic collaborations, and the practical implementation of AI in real-world scenarios
Radhika Josyula describes how ServiceNow develops its offerings to address the top priorities of its customers including non-tech execs.
SAP launches Customer Services & Delivery team to bridge the “disappointment gap” between customer expectations and outcomes, aiming to accelerate adoption of SAP products through innovative AI solutions and comprehensive post-sale services.
ServiceNow CEO Bill McDermott illustrates how GenAI enhances customer experience, ensuring brand loyalty and satisfaction.
Discover the top generative AI use cases and how ServiceNow technology, combined with a robust partners ecosystem, is unlocking those use cases for customers.
Partners need to help ServiceNow customers deploy generative AI and think through use cases that tap into existing workflows to boost employee productivity.
Strategic Partnerships Development Manager Birendra Gosai shares how AWS has supported its customers with managed database services.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.
Tony Uphoff shares the conference kickoff day’s takeaways and news from ServiceNow executives, customers, keynotes, and sessions.
Bob Evans speaks with ServiceNow SVP of Global Partnerships, Erica Volini, leading up to Acceleration Economy’s Partners Ecosystem Digital Summit.
Informatica’s latest options give data practitioners and business users free tools and greater flexibility to ramp up their productivity with data.
Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
In this CEO Outlook Series moment, ServiceNow CEO Bill McDermott explains how the company works with partners to help customers win.
The company’s CEO Bill McDermott explains how the process is “lightning fast, extraordinarily low cost, and integrates with all the big departmental needs.”