Welcome to this combined Cloud Wars/Cloud Wars Horizon Minute — featuring news and commentary hosted by Acceleration Economy analyst Tom Smith. Each episode provides insights into one or more innovation accelerators on the Cloud Wars Horizon. This is the third interview previewing next week’s Celosphere conference being hosted by Celonis. In this episode, Tom speaks with Jeff DeSandre, CIO of AmerCareRoyal, a Celonis customer who will be attending Celosphere.
Highlights
01:05 — Jeff DeSandre explains that in his role as Chief Information Officer in this acquisitive company; he’s also responsible for integration.
02:12 — AmerCareRoyal is in the food service disposables business, serving fine dining, quick service restaurants, stadiums, and cafeterias. Its products cover both the back of the house, which is the kitchen area that requires gloves and hairnets, and the front of the house, which is the restaurant area that needs placemats, takeout containers, bowls, plates, cups, straws, and bar supplies.
03:20 — As an acquisitive company, AmerCareRoyal was looking to model its ERP data to understand business processes. Its analysis started with order to cash but the company was shocked at the number of touch points involved from order to cash. So, Celonis was brought in to utilize business process modeling. Since then, it’s become much more than that.
05:05 — AmerCareRoyal realized quickly that it was able to answer everyday business questions in near real time, so the company ended up using it more as an operational dashboard.
07:40 — DeSandre says it’s a really important tool for continuous improvement that really helps do drill-downs and build baselines. Those baselines help the improvements when they are realized.
08:10 — DeSandre is attending his first Celosphere; he previously attended a Celonis roadshow. He looks forward to meeting a lot of different partners. Another team member is joining him and they look forward to tapping the community and networking. They also want to understand use cases from peers and explore use cases they haven’t addressed yet.
08:45 — AmerCareRoyal employees complete a trip report after attending a conference, which basically amplifies the experience to other people who didn’t actually come.
