In this exclusive moment from the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2024 series, ServiceNow CEO Bill McDermott describes how CEOs are leading their organizations to embrace modern technologies, such as GenAI, to improve the lives of their customers.
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Highlights
00:08 — Business leaders must determine whether to look at the world with optimism and opportunity or with limitation — which is a fast road to failure nowadays.
00:27 — CEOs are uniting their management teams now around platform strategies and visions, McDermott believes. He names several organizations that exemplify taking a GenAI platform approach to improving lives and ensuring that the work humans do really makes a difference.
01:11 — “We all want to make a difference; we all want to be inspired,” McDermott acknowledges. He praises the CEOs that he’s worked with for being optimistic about what they can do with ServiceNow’s offerings and new technologies.
01:33 — ServiceNow’s customers keep asking for more because, McDermott reports, “they’re getting big payback, and that’s what it’s all about.”
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