Brian King oversees all of Marriott’s worldwide digital, sales, distribution, revenue management and customer engagement efforts. Brian’s organization ensures a thoughtful approach to blending high-tech and high-touch services that ultimately drive revenue and customer loyalty for life. Marriott’s digital channels generate over 17 billion in sales annually and our customer engagement centers host over 65 million interactions each year.
Key Takeaways
“Processes should never be precious.” Click To Tweet
“Focus on the people, then on the mechanics.” Click To Tweet
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RECOMMENDED READING FROM CLOUD WARS:
The World’s Top 5 Cloud-Computing Suppliers: #1 Microsoft, #2 Amazon, #3 Salesforce, #4 SAP, #5 IBM
Amazon Versus Oracle: The Battle for Cloud Database Leadership
As Amazon Battles with Retailers, Microsoft Leads Them into the Cloud
Why Microsoft Is #1 in the Cloud: 10 Key Insights
SAP’s Stunning Transformation: Qualtrics Already “Crown Jewel of Company”
Watch Out, Microsoft and Amazon: Google Cloud CEO Thomas Kurian Plans To Be #1
The Coming Hybrid Wave: Where Do Microsoft, IBM and Amazon Stand? (Part 1 of 2)
Oracle, SAP and Workday Driving Red-Hot Cloud ERP Growth Into 2019
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