Cloud Wars
  • Home
  • Top 10
  • CW Minute
  • CW Podcast
  • Categories
    • AI and Copilots
    • Innovation & Leadership
    • Cybersecurity
    • Data
  • Member Resources
    • Cloud Wars AI Agent
    • Digital Summits
    • Guidebooks
    • Reports
  • About Us
    • Our Story
    • Tech Analysts
    • Marketing Services
  • Summit NA
  • Dynamics Communities
  • Ask Copilot
Twitter Instagram
  • Summit NA
  • Dynamics Communities
  • AI Copilot Summit NA
  • Ask Cloud Wars
Twitter LinkedIn
Cloud Wars
  • Home
  • Top 10
  • CW Minute
  • CW Podcast
  • Categories
    • AI and CopilotsWelcome to the Acceleration Economy AI Index, a weekly segment where we cover the most important recent news in AI innovation, funding, and solutions in under 10 minutes. Our goal is to get you up to speed – the same speed AI innovation is taking place nowadays – and prepare you for that upcoming customer call, board meeting, or conversation with your colleague.
    • Innovation & Leadership
    • CybersecurityThe practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks.
    • Data
  • Member Resources
    • Cloud Wars AI Agent
    • Digital Summits
    • Guidebooks
    • Reports
  • About Us
    • Our Story
    • Tech Analysts
    • Marketing Services
    • Login / Register
Cloud Wars
    • Login / Register
Home » Joshua Greenbaum: Customer Success is the Vendor’s Responsibility
Cloud

Joshua Greenbaum: Customer Success is the Vendor’s Responsibility

Cloud Wars LiveBy Cloud Wars LiveMarch 21, 2019Updated:December 3, 20212 Mins Read
Facebook Twitter LinkedIn Email
To adjust the volume hover the cursor over the volume bar
Share
Facebook Twitter LinkedIn Email

In this Cloud Wars Live interview, we talk with tech industry analyst Joshua Greenbaum. As an in-demand advisor to some of tech’s biggest players, Josh has an incredible level of insight into industry mindsets. We start with the question of how business customers are feeling about their options, their partners, and their opportunities in today’s fast-paced world. We explore the challenge of “silos” on both the customer and the vendor side, and the need for the two to meet in the middle. Then we discuss why tech companies have to stop “showing how pretty their underwear is” and instead focus on high-level solutions. Finally, Josh shares some updates from his passion project, the U.S. Vote Foundation.

Joshua Greenbaum is Principal, Enterprise Applications Consulting; CEO, ProQ Inc.; CTO, U.S. Vote Foundation. He’s an industry analyst and consultant who’s been following the enterprise software market for 30 years.

You can also stream the audio-only version of this episode:

Key Takeaways

The most common problem among enterprise software vendors: trying to sell product the way they built it, rather than the way it's consumed. Click To Tweet
Customers are finding that they, too, are siloed. Click To Tweet




For more like this, we recommend:

Follow Josh on Twitter, and check out U.S. Vote.

Stream other relevant episodes of Cloud Wars Live.

Subscribe to the Cloud Wars Newsletter for twice-monthly in-depth analysis of the major cloud vendors from the perspective of business customers.

 

*******************
RECOMMENDED READING FROM CLOUD WARS:

The World’s Top 5 Cloud-Computing Suppliers: #1 Microsoft, #2 Amazon, #3 Salesforce, #4 SAP, #5 IBM
Amazon Versus Oracle: The Battle for Cloud Database Leadership
As Amazon Battles with Retailers, Microsoft Leads Them into the Cloud
Why Microsoft Is #1 in the Cloud: 10 Key Insights
SAP’s Stunning Transformation: Qualtrics Already “Crown Jewel of Company”
Watch Out, Microsoft and Amazon: Google Cloud CEO Thomas Kurian Plans To Be #1
The Coming Hybrid Wave: Where Do Microsoft, IBM and Amazon Stand? (Part 1 of 2)
Oracle, SAP and Workday Driving Red-Hot Cloud ERP Growth Into 2019

*********************

Cloud Wars Cloud Wars Archive Cloud Wars Podcast digital transformation Videos
Share. Facebook Twitter LinkedIn Email
Cloud Wars Live

Related Posts

Bill McDermott on ServiceNow Q2 Blowout: ‘AI Unlike Anything in Human History’

July 29, 2025

How Oracle Is Powering Government Transformation with AI, Cloud, & Defense Innovation | Cloud Wars Live

July 29, 2025

ServiceNow Rocks Q2; McDermott: ‘AI Unlike Anything in Human History’

July 29, 2025

Google Cloud Q2 Surge in Revenue and Backlog Is Microsoft’s Worst Nightmare

July 28, 2025
Add A Comment

Comments are closed.

Recent Posts
  • Bill McDermott on ServiceNow Q2 Blowout: ‘AI Unlike Anything in Human History’
  • Oracle Embraces MCP, Giving AI Agents Access to Data Stored in Flagship Database
  • How Oracle Is Powering Government Transformation with AI, Cloud, & Defense Innovation | Cloud Wars Live
  • ServiceNow Rocks Q2; McDermott: ‘AI Unlike Anything in Human History’
  • Google Cloud Q2 Surge in Revenue and Backlog Is Microsoft’s Worst Nightmare

  • Ask Cloud Wars AI Agent
  • Tech Guidebooks
  • Industry Reports
  • Newsletters

Join Today

Most Popular Guidebooks and Reports

SAP Business Network: A B2B Trading Partner Platform for Resilient Supply Chains

July 10, 2025

Using Agents and Copilots In M365 Modern Work

March 11, 2025

AI Data Readiness and Modernization: Tech and Organizational Strategies to Optimize Data For AI Use Cases

February 21, 2025

Special Report: Cloud Wars 2025 CEO Outlook

February 12, 2025

Advertisement
Cloud Wars
Twitter LinkedIn
  • Home
  • About Us
  • Privacy Policy
  • Get In Touch
  • Marketing Services
  • Do not sell my information
© 2025 Cloud Wars.

Type above and press Enter to search. Press Esc to cancel.

  • Login
Forgot Password?
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
body::-webkit-scrollbar { width: 7px; } body::-webkit-scrollbar-track { border-radius: 10px; background: #f0f0f0; } body::-webkit-scrollbar-thumb { border-radius: 50px; background: #dfdbdb }