“Tinder on Customers” is the monthly Cloud Wars Live podcast series featuring Bonnie Tinder. Bonnie is the founder and CEO of Raven Intelligence, an independent B2B peer review site that’s amplifying the voice of the customer. She focuses on software customers, consulting partners and software vendors, and helps identify the best partners for their needs. In this episode, we talk about change management, or Bonnie’s preferred idea of change agility, and why it’s so essential.
Episode 20: Change Agility
The Big Themes:
- Change management and change agility are often overlooked: Raven Intelligence research shows that customers’ most frequent regret after completing digital transformation projects is that they didn’t dedicate enough time and resources to change management processes.
- The Six Es of Operationalizing Change: From a presentation by Josh Bersin, these six steps are absolutely essential to change management, Bonnie says.
- Change agility: With how fast technology evolves, change management is always an ongoing project, so companies need to commit to cultivating a culture within their organization that is change-agile.
The Big Quote: “It’s not just an idea, it’s something that you need to budget for during a digital transformation. It’s sort of a box that you need to sort of put around all of these things. And I will tell you, it’s not a cheap box.”
