ServiceNow announced this week it acquired Raytion, a developer of information retrieval technology, to enhance its the GenAI-powered search and knowledge management capabilities of its flagship Now Platform.
Raytion’s technology will make it possible for ServiceNow customers to gain real-time access to business-critical data across multiple enterprise sources, creating a personalized AI search experience through a single platform, the two companies said.
Unifying and simplifying access is especially important as the volume of data and the number of applications in use continue to expand, making efficient access and retrieval a significant challenge in many organizations. The company offers dozens of connectors to enterprise systems.
Raytion lists Bayer, BMW, Roche, Siemens, and Xerox among its customers; its customer list speaks to the company’s enterprise credibility.
Raytion technology, combined with ServiceNow’s AI Search, will help end users find answers they need from a single interface while accessing data from diverse sources, without the need to know where information is located. Importantly, Raytion’s GenAI-powered technology accesses data from the full universe of enterprise knowledge stored in various repositories, not just a subset of information.
Valentin Richter, founder and CEO of Raytion, said the combination of his firm’s technology with ServiceNow enables employees to take informed action faster. “Enriching GenAI with the specific up-to-date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise,” he said. “We’re bringing together business-critical information with intelligent GenAI-powered search and reliable data retrieval, all in one place.”
Combined with the ServiceNow Now Assist GenAI experience, this gives users comprehensive, relevant search results for greater self-service and case deflection, potentially reducing the workload on support teams or enabling them to refocus on more complex cases.
With ServiceNow’s single data model, users will obtain a more personalized experience drawing on their history including previous searches and interactions so results are tailored to them.
Germany-based Raytion has been serving large global enterprises since 2001. ServiceNow’s acquisition of Raytion closed this month. Terms of the deal weren’t disclosed.
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