Thomas Passad is a CRM application consultant at CRM-Konsulterna. He is an expert in customizing Dynamics 365 for customer engagement.
In this brief interview, Thomas chats with Aaron Back, Senior Analyst with Acceleration Economy Media. They discuss what attendees can learn from his Community Summit sessions.
Thomas will be sharing his experience and knowledge on the advantages of Microsoft Dynamics 365 with one session. His primary goal is to help people walk away with more confidence as well as where to begin with using Dynamics 365 Marketing.
A Beginner’s Guide to Dynamics 365 Marketing: You will be guided through the steps in the very first installation of Dynamics 365 Marketing. For instance, this session will go through the basic settings and the subscription center forms. Additionally, it will go all the way to cover fully automated Customer Journeys. The key takeaways from this beginner’s guide session are:
- How to best prepare for a new D365 Marketing implementation.
- Where to start and what steps an implementation can have.
- The basics settings to fully Customer Journeys.
- Where does your job as a consultant end? I.e. who should be responsible for what?
Thomas is looking forward to hosting his first-ever session as well as attending as many sessions as he can to gain as much knowledge as possible.
