In this preview of the ServiceNow Knowledge24 event, taking place May 7-9 in Las Vegas, Bob Evans chats with Radhika Josyula, SVP Corporate Strategy, ServiceNow. Josyula provides insights on top priorities for customers, ServiceNow’s journey with AI, communicating with non-tech executives, and what attendees can expect at Knowledge24.
The Big Themes
- Customer priorities: Josyula identifies top priorities for ServiceNow customers, including business transformation driven by technology, a focus on GenAI and AI more broadly, and vendor consolidation (choosing a few strategic platforms and going all in). With customer priorities in mind, ServiceNow is on a journey to becoming the AI platform for end-to-end transformation, developing GenAI products and services to improve both the employee and customer experience.
- Understanding non-tech executive priorities: Having a relationship with CIOs and CTOs can be helpful because they often play a part in driving business transformation that’s driven by technology. It’s helpful for non-tech execs to see the benefits of ServiceNow within their own functions. Partners also contribute to fostering conversations about successful outcomes, serving as great reference points demonstrating value.
- What to expect at Knowledge24: Attendees can expect to hear more about how ServiceNow is rapidly innovating in AI and GenAI in its platform and across several solutions areas, as well as how ServiceNow is focusing on customer value with its ecosystem.
The Big Quote: “We are on this journey of being the AI platform for end-to-end digital transformation. And what this means is we started with our roots in IT, we had IT service management and operations management. But quickly, our customers, in many cases, pulled us deeper into it, as we looked at helping them deliver on asset management, security, and risk.”
