In this moment, excerpted from May’s Generative AI Digital Summit event, practitioner analyst Paul Swider explains how generative AI is making its way into healthcare portals, chatbots, and other elements of the patient experience.
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Highlights
00:08 — Paul says that Microsoft announced a partnership to integrate OpenAI technology into its patient portal chatbot, with similar plans from Epic, Oracle, and Cerner. Given the combined patient usage numbers of these giants, Paul says this suggests that more than 50% of U.S. patients will soon use generative AI within their health portals.
00:48 — Paul shares an intriguing use case involving medical notes. A recent study indicates that generative AI can write better doctor’s notes, maintaining a clear and comprehensible sixth-grade level of language.
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01:06 — This kind of clarity is vital, especially when communicating life and death information to patients, says Paul. The study, pending peer review, shows AI’s potential to improve and speed up medical communication.
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