In this moment from the upcoming AI Ecosystem course, Bob Evans, cofounder, Acceleration Economy, and founder, Cloud Wars, talks with:
- Erica Volini, senior vice president, global partnerships, ServiceNow, who shares insights about getting immediate value from generative artificial intelligence (Gen AI)
- Dave Kanter, global lead, Accenture ServiceNow Business Group
- and Francisco Marin, co-founder and CEO, Cognitive Talent Solutions
Highlights
00:12 — Volini thinks the phrase “purpose-built” concerning Gen AI is important. The beauty of what ServiceNow is doing both with AI Lighthouse and in general is that it’s built around specific workflows so customers can get value immediately because it’s in the context of something that they have implemented.
0:49 — AI Lighthouse balances current and future needs. It allows customers to say, “Okay, what are those purpose-built use cases that we could do right now? But, then, what do we want to innovate for the future as we look ahead?”
01:00 — Volini thinks that’s a big part of the key to Gen AI: balancing the here and now and getting the results right away with the art of the possible.
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