In episode 67 of the Acceleration Economy Minute, Kieron Allen discusses Automation Anywhere, which is on our Top 10 Shortlist of AI/Hyperautomation Enablers.
Highlights
00:16 — Automation Anywhere has been awarded a Gold Stevie Award, recognizing the automation software supplier for the Best Use of Technology in Customer Service, as well as a Silver Stevie Award in the Customer Service Department of the Year category.
00:35 — The award should be viewed as doubly significant because the company’s customer service department is actually driven by its own technology and there’s no better way to showcase the power of the platform than by using it in-house and delivering great customer service.
00:50 — Automation Anywhere is using intelligent automation to accelerate efficiency by automating manual tasks for call-center staff, essentially providing digital co-workers.
01:00 — Because of these efforts, the company saw a 55% reduction in call center escalations and a 24% reduction in average resolution time.
01:11 — These awards not only demonstrate the commitment Automation Anywhere has to its customers but they’re also demonstrating the transformative power of its technology.
