Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term potential of AI agents.
Customer Service
Generative AI transforms productivity and creativity in knowledge work. Here are actionable insights and strategies for implementation.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
GenAI is revolutionizing healthcare, education, and urban planning with innovative and unexpected applications beyond traditional uses.
Giant telecom firm extends use and testing of ServiceNow platforms — Service Bridge, Now Assist — broadly across business units.
Microsoft has evolved from pioneering desktop operating systems to leadership in AI, with innovative products and customer-centric strategic partnerships.
Enhanced Microsoft apps utilize AI to enhance product quality in supply chains, make field service reps and their processes more efficient.
AI products, new and expanded partnerships, and tangible customer results were among the biggest highlights our analyst team captured at ServiceNow Knowledge24.
C3AI has launched its no-code, self-service GenAI capabilities on Google Cloud Marketplace, expanding its reach to more customers.
Google Cloud’s blog post showcases the diverse applications of GenAI agents across industries.
AI Ecosystem Ep 29: Bankwell embraces GenAI with Cascading AI; Rasa raises $30M for GenAI-based customer service programs; and OpenAI announces its text-to-video model, Sora.
Insights from Snowflake CEO Frank Slootman on the significant role of AI and data strategies in driving business innovation.
At first glance, cybersecurity models among cloud providers may seem like near carbon copies of each other, but a bit of digging can yield some real differences.
Microsoft’s comprehensive AI upgrades extend to every business function, with a focus on use case-specific offerings.
At Community Summit, generative AI was a huge theme throughout the week, with a focus particularly on Microsoft’s Copilot.
The AI pre-conference at Community Summit North America 2023 emphasized the role of generative AI, responsible AI, and Microsoft’s vision for the future.
Technology partnerships are significant when it comes to harnessing AI capabilities, presenting both potential risks and opportunities, especially for smaller partners.
AptEdge is using generative AI to turn the challenge of data and knowledge sprawl into an advantage when it comes to serving customers.
AI Index Report episode 4: AptEdge empowers customer service agents with AI; generative AI funding is distributed across 5 core categories; and Microsoft delivers Bing Chat Enterprise.
ChatGPT, and its generative AI underlying technology, can replace some, but not all, human tasks. In this analysis, Janet Schijns explores which ones are best suited for machines versus humans.