Corporate Vice President Bryan Goode discusses AI adoption trends, the rise of Copilots and agents, and strategic deployment for business leaders navigating digital transformation.
Customer Service
AI agents are poised to unleash massive productivity gains and transform business. ServiceNow exec Dorit Zilbershot explains how her company will help customers deliver on that agenda through orchestrator agents, ecosystem partnerships, and more.
Financial services leaders take an aggressive posture on AI, agents, and copilots, detailing expansive rollouts spanning business and development use cases, while emphasizing the criticality of data management.
Bill McDermott, CEO of ServiceNow, talks about 2025 as a transformative year, with AI driving productivity, streamlining processes, and delivering business impact through agentic AI integration.
Google Cloud CEO Thomas Kurian provides insight on how companies can improve their reach and customer service by applying AI and automating processes.
Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term potential of AI agents.
Generative AI transforms productivity and creativity in knowledge work. Here are actionable insights and strategies for implementation.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
GenAI is revolutionizing healthcare, education, and urban planning with innovative and unexpected applications beyond traditional uses.
Giant telecom firm extends use and testing of ServiceNow platforms — Service Bridge, Now Assist — broadly across business units.
Microsoft has evolved from pioneering desktop operating systems to leadership in AI, with innovative products and customer-centric strategic partnerships.
Enhanced Microsoft apps utilize AI to enhance product quality in supply chains, make field service reps and their processes more efficient.
AI products, new and expanded partnerships, and tangible customer results were among the biggest highlights our analyst team captured at ServiceNow Knowledge24.
C3AI has launched its no-code, self-service GenAI capabilities on Google Cloud Marketplace, expanding its reach to more customers.
Google Cloud’s blog post showcases the diverse applications of GenAI agents across industries.
AI Ecosystem Ep 29: Bankwell embraces GenAI with Cascading AI; Rasa raises $30M for GenAI-based customer service programs; and OpenAI announces its text-to-video model, Sora.
Insights from Snowflake CEO Frank Slootman on the significant role of AI and data strategies in driving business innovation.
At first glance, cybersecurity models among cloud providers may seem like near carbon copies of each other, but a bit of digging can yield some real differences.
Microsoft’s comprehensive AI upgrades extend to every business function, with a focus on use case-specific offerings.
At Community Summit, generative AI was a huge theme throughout the week, with a focus particularly on Microsoft’s Copilot.