This week’s Build conference featured a new round of AI agent interoperability initiatives from Microsoft, with a particular focus on Model Context Protocol (MCP) and new servers.
CRM
SAP partners with Databricks to unify structured and unstructured data for AI development, while the upcoming Sapphire event spotlights generative AI, the Joule interface, and ecosystem extensibility.
ServiceNow aims to redefine CRM with agentic AI and enterprise-wide integration, as shared during Knowledge25.
Nick Tzitzon of ServiceNow previews Knowledge 25 and explores the real-world value of AI and orchestration.
ServiceNow CMO Colin Fleming previews Knowledge 2025, sharing what attendees can expect from the event, including AI integration, CRM updates, and a focus on customer success and adoption.
Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
Brian Solis shares insights from the upcoming Knowledge25, focusing on how leadership mindset and AI innovation are shaping tomorrow’s enterprises.
Deloitte and Salesforce expand their AI alliance with Agentforce to deliver personalized, industry-specific front-office solutions powered by generative AI.
Salesforce may lead in CRM, but Google Cloud is leading the charge into the future of AI-powered customer engagement.
CRM is evolving fast—and Google Cloud’s new offering is all about speed, choice, and customer focus.
With bold plans for $30B in revenue, ServiceNow’s Bill McDermott pushes AI-driven growth through Now Assist, Raptor DB, and Customer Workflows, redefining digital transformation.
UiPath kicks off its FORWARD conference with a major push around agentic automation, detailing enterprise agents, orchestration functions, and agent building technology.
After brokering multi-cloud infrastructure deals, Ellison now sets his sights on uniting competing SaaS giants to ease app integration, aiming to revolutionize enterprise tech.
HoneyBook AI provides AI-powered tools for consultants, contractors, and freelancers with a customer-centric, outcome-focused approach.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Salesforce and Workday’s new AI and data-sharing partnership aims to challenge industry giants SAP and Oracle.
Workday and Salesforce are partnering to merge datasets, aiming to leverage AI potential and offer customers a more comprehensive dataset, competing with SAP and Oracle.
Professional services giant EY is migrating away from legacy CRM to Microsoft Dynamics 365 Sales, and Copilot, for 100,000 employees.
Salesforce’s Q1 revenue growth hit 11%, but a forecast of 8-9% fiscal-year growth caused a sharp market cap drop due to concerns over declining customer spending and future growth challenges.
Challenges and opportunities emerge as Salesforce shifts focus from growth to profitability. This transition marks a significant evolution and raises a number of strategic questions.