ServiceNow CEO Bill McDermott warns of outdated software, urging leaders to embrace agentic AI and transformative platforms to survive and thrive.
CIO
At Knowledge25, ServiceNow introduced new tools to connect, govern, and scale AI agents across any cloud, workflow, or data environment.
A discussion on aligning digital initiatives with business goals, fostering a culture of innovation, and leveraging new technologies to maintain a competitive edge.
Emerging technologies are shaping the future of business, fueling growing optimism for digital transformation in 2025.
Industries with lower tech budgets, like retail, must balance limited resources with growing demands for AI innovation.
As vendors strive to create more adaptable offerings, the focus shifts towards enabling workflows that facilitate communication across various applications, ultimately benefiting customers and driving technological advancements.
ServiceNow’s suite of AI-driven workflows could lead to powerful partnerships — or intense competition — with SAP and Oracle.
Microsoft’s delay in recognizing security as a top priority has raised questions about its previous focus and fostered skepticism about its ability to create a genuine security-first culture.
Currys is modernizing its operations with Microsoft and Accenture’s AI technologies to enhance productivity, customer service, and future AI applications, aiming to lead in AI-enabled retail products.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
GenAI is revolutionizing healthcare, education, and urban planning with innovative and unexpected applications beyond traditional uses.
Salesforce’s growth is lagging behind faster-growing ServiceNow, raising questions about the company’s future competitiveness in the cloud and enterprise apps markets.
Cloud-native software introduces a new range of considerations — from licensing to software developer’s financials to data ownership — for procurement chiefs to consider.
AWS and Google Cloud thrived in Q2, whereas Microsoft’s growth slowdown and CEO Nadella’s failure to discuss security woes raise big concerns.
IBM pioneered many of the technologies that have supported business operations for over 100 years. Today it’s blazing new trails in AI, quantum computing, open source, and hybrid cloud.
Despite its market leadership, Microsoft faces scrutiny over security lapses and the vulnerability exposed by software monoculture and the recent Crowdstrike incident.
Amazon Q features advanced GenAI tools designed to enhance cloud services, business intelligence, and customer interactions, offering innovative offerings for coding, data analysis, and security.
Microsoft has evolved from pioneering desktop operating systems to leadership in AI, with innovative products and customer-centric strategic partnerships.
An evaluation of centralized and decentrallized AI models concludes that a hybrid approach could be the best answer for future innovation and equitable outcomes.
Sebastian Steinhauser, SAP’s chief strategy and operations officer, shares how integrating strategy with operations and leveraging Business AI enhances customer value at Sapphire 2024.