Zendesk’s 7th Annual CX Trends Report shows AI’s transformative role in customer experience, with key findings including a 60% increase in CX tickets, 70% of consumers recognizing AI use, and early adopters seeing 128% higher ROI.
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A preview of a discussion with Google Cloud CEO Thomas Kurian that covers how his company is helping customers achieve speed, agility, and innovation by leveraging AI and cloud technologies to navigate challenges and create new business opportunities.
The competition for AI supremacy heats up as Nadella endorses the agentic vision that Salesforce’s Benioff has been promoting aggressively for the past 6 months.
AI Agent and Copilot Summit programming board member talks AI opportunities, responsible practices, and benefits of networking around real-world use cases.
AI agents are quickly emerging to address vertical and horizontal use cases; they also hold great potential as productivity boosters in fast-moving startups.
Marc Benioff’s vision for Agentforce 2.0 introduces an AI-powered workforce, reshaping business operations and the software industry.
Salesforce’s Agentforce 2.0 ushers in a transformative era of AI-driven digital labor.
Google Cloud has launched its dedicated agentic AI platform, Google Agentspace, that combines the best of Google search capabilities and secured data access.
IBM and AWS have announced major developments in their partnership to enable responsible AI adoption, focusing on security, governance, and transparency.
It’s a prime example of co-creation in an AI context: Siemens teaming with Microsoft to develop and distribute a copilot for manufacturing and industrial automation engineering.
Thomas Kurian has been named Cloud Wars CEO of the Year 2024 for driving Google Cloud’s unparalleled growth, customer-focused innovations, and building a competitive edge in an intensely competitive market.
Marc Benioff outlines Salesforce’s vision for AI-driven “Agentforce,” emphasizing its role in reshaping work dynamics, enhancing efficiency, and unlocking new opportunities for innovation.
Workday faces declining growth rates but aims to drive future growth through AI, full-suite solutions, and new leadership.
As use cases for AI agents increase exponentially, Microsoft delivers a raft of agents optimized for the massive Dynamics 365 installed base.
UiPath’s Bobby Patrick joins Cloud Wars analysts for a roundtable discussion on his company’s next phase of growth focused on agentic automation, which helps customers automate complex workflows.
Columbus Global’s Mike Simms gives insight on the role of data as AI projects become more prevalent across the business landscape.
IBM’s latest report reveals how AI leaders are leveraging investments, data management, and customization to drive significant business growth.
Microsoft delivers tools to help customers manage and measure their agents and Copilots while tightening integration with customers’ core third-party systems including SAP, ServiceNow, and Workday.
Partners ecosystem leader shares ServiceNow’s strategy for maximizing partner revenue in the AI and agent era, partner specializations, and the ecosystem’s expanding role in 2025.
A company-by-company breakdown of Cloud Wars CEO of the Year candidates, their strengths, and their companies’ latest wins.