To build and maintain customer customer trust, businesses must understand how to identify and eliminate bias within their AI models.
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Data can have the most impact when it’s broadly available and employees have the literacy to capitalize on it. Qlik’s cloud data analysis tools deliver on both counts.
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Process mining offers great opportunity to fine-tune business processes but also introduces potential risks, which can be mitigated with strong governance measures.
Con una media de más de 1,000 fuentes internas de datos en las empresas, se requiere de una gobernanza y administración de datos centralizada.
A distributed cloud database architecture enables Couchbase to power a range of customer use cases while delivering quantifiable business impact.
Paragon Films CIO Kenny Mullican talks about how his view of cloud and AI have changed over the past 10 years, as well as the value of customer stories.
Wayne Sadin explains the origins and trajectory of the chief data officer (CDO) role, which didn’t even exist two decades ago.
Descubra cómo la sostenibilidad empresarial no está en conflicto con la rentabilidad económica, y otros muchos beneficios.
Chief Data Officers self-report massive sprawl in their data sources, highlighting the importance of centralization and governance.
Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
Frank Domizio explains how partnering with a CISO can provide expertise, tools, and support to ensure that sensitive data remains secure.
Tom Smith explains how Salesforce and the company’s Net Zero Cloud support ESG reporting and the sustainability work of complex organizations.
The future of software development is evolving to become more low-code, says Bill Doerrfeld, who explains with practical use cases that illustrate the benefits.
En este artículo, la analista Sara Cordova describe el impacto de “Women in Process Mining” tanto en la vida de muchas mujeres profesionales como en su crecimiento.
SAP CEO Christian Klein opens up in this discussion with Bob Evans about how SAP supports customers’ digital transformation and industry-specific requirements.
Bob Evans recaps his CEO Outlook conversation with ServiceNow’s chief executive Bill McDermott.
Salesforce’s Jen Brown explains how airline JetBlue, a Salesforce customer, is using the Net Zero Cloud to engage with ESG initiatives.
Christine Hunter of Celonis shares how the Women in Process Mining community is paving the way for women and the future of process mining.