Organizations that can meet their customers’ need throughout all stages of the relationship are more likely to achieve important financial objectives — from lowering customer acquisition costs to increasing average value contract sizes to boosting profitability.
Professional services firms can take advantage of artificial intelligence (AI) to gain useful insights and minimize transaction risks.
IT services provider Kyndryl and Microsoft are joining forces to develop new generative AI use cases for customers. Kyndryl also detailed better-than-expected financial results.
Qualcomm is dedicated to delivering full-stack on-device and edge AI to realize its vision for hybrid artificial intelligence.
SAS’s cloud-native analytics combines with Thread’s decentralized research platform to help biopharma companies optimize clinical research easily and within budget.
AWS unveils a game-changing Cyber Insurance Program to address common challenges in the cyber insurance market, offering quick quotes, multiple insurer options, and use of AWS services for streamlined assessments.
With copilots for GitHub, Windows 365, Windows 11, and Dynamics 365, Microsoft is taking a multi-pronged approach to help customers drive productivity with generative AI.
AI Index Report episode 5: Qualcomm builds full-stack on-device AI models; SAP invests in Aleph Alpha, Anthropic, and Cohere; and Spotify announces generative AI use cases.
Building on its success with process mining, the airline Lufthansa built a custom application in house and plans an expansion of its use cases to include procurement functions.
Generative AI has gained 100 million users in less than two months. This seven-point framework should spark useful ideas to incorporate the tech into your business.
New data cites process intelligence, the output of process mining software, as a powerful tool to combat the macroeconomic and supply chain factors that are pressuring businesses.
Endor Labs’ State of Dependency Management Report evaluates Large Language Models’ current potential to evaluate malware. The upshot: They’re not ready for prime time.
Private generative AI tools like Moody’s Copilot give employees easy access to current, relevant data in a digital sandbox that’s protected from public AI tools.
Rubrik and Microsoft expand partnership to improve backup and cyber-resilience for Microsoft 365 Exchange, Sharepoint, OneDrive and Teams customers.
Microsoft’s strong fiscal Q4 performance can be attributed to its generative AI portfolio and the defection of some AWS customers to Azure.
AI Index Report episode 4: AptEdge empowers customer service agents with AI; generative AI funding is distributed across 5 core categories; and Microsoft delivers Bing Chat Enterprise.
UiPath adds generative AI and specialized AI to augment, not replace, its communications and document processing functionality.
Appian program delivers a series of process mining services at a fixed fee, all aimed at delivering rapid time to value and overcoming common hurdles.
The C-suite has a vital role in responsibly embracing generative AI’s transformative potential and managing the ethical challenges that come with it.
Building on a solid base of cost savings in financial use cases, process mining is delivering major new benefits: optimizing ERP migrations and improving processes that directly impact customers.
