Having the right strategy enables companies to be confident in adopting intelligent automation and optimizing its benefits.
Search Results: customer service (2976)
Certinia CEO Scott Brown tells Bob Evans how automation frees up service workers from low-value work, creating an enhanced employee experience.
Acceleration Economy along with Google and Microsoft introduce the Generative AI Digital Summit, featuring insights from industry leaders and practitioner analysts.
Scott Brown, CEO, FinancialForce, joins Bob Evans to share some exciting updates around the company’s rebrand to Certinia.
Oracle CEO Larry Ellison announced the company’s plans to build hundreds of data centers (one in every country) at the Oracle Database Summit.
During an intimate conversation with Oracle’s Larry Ellison, Bob Evans learned of the company’s plans to build hundreds of data centers, with at least one in every country.
Bob Evans reviews Larry Ellison’s remarks as he made an appearance during the Oracle Database Summit to highlight three key topics.
Larry Ellison commented on a few topics as he made a surprise Zoom appearance at the Oracle Analyst Summit last month.
Shopping for AI? Short of getting into the guts of the training models, datasets, and software development, how do you know what you’re looking at is the real deal?
Oracle’s Doug Smith explains how the company tracks the success of its partner and client projects, using its Customer Success management functions.
The Cloudera Data Platform (CDP) supports data access, analytics, and governance across diverse architectures and sources.
SAP CEO Christian Klein is driving an innovation agenda that will be open for all customers that have moved to the SAP cloud, writes Bob Evans.
New service built specifically for managed security service providers (MSSPs) help them secure the most common mobile devices and encourages self-remediation when issues occur.
After attending the HIMSS 2023 Global Health Conference and Exhibition last week, Toni Witt recaps his top takeaways from the big healthcare industry event.
As mainframe systems are becoming outdated, Wayne Sadin and Adam Meyer discuss how Qlik provides analytics and data migration solutions for modernization.
CFO of the London Stock Exchange Group told Oracle CEO the exchange’s big prize has been its ability to “create faster revenue outcomes,” writes Bob Evans.
In this interview from QlikWorld 2023, Qlik Global Product Marketing VP Josh Good and Wayne Sadin discuss the company’s tools and customer strategies.
Rob Wood explores how organizations should think about generative AI models from a risk perspective, with a special focus on the conversations between security leaders and the C-suite.
Wayne Sadin explains organizations can make the most of their big investments in generating and acquiring data with the help of SaaS data lakehouses.
In a recent shareholder letter, Amazon CEO Andy Jassy has deemed the company as the leader of machine learning (ML), having more ML customers than any of its competitors.