Cognizant differentiates itself by combining industry experience with AI-led ServiceNow solutions.
Search Results: customer service (2939)
Vodafone and ServiceNow have partnered on a five-year AI-driven initiative to streamline global customer service operations and enhance business customer experiences.
With thousands of new AI agents, ServiceNow is addressing some of the most common use cases for its platform, while also delivering development and orchestration tools.
AI Agent & Copilot Summit programming committee member discusses AI opportunities in customer service, financial reconciliation, and supply chains.
Google Cloud CEO Thomas Kurian provides insight on how companies can improve their reach and customer service by applying AI and automating processes.
As use cases for AI agents increase exponentially, Microsoft delivers a raft of agents optimized for the massive Dynamics 365 installed base.
Siemens, Salesforce have co-created software to help manufacturers become more service-centric, upgrade customer experiences, and drive revenue growth.
Generative AI will power a new category of highly contextualized service that makes the automation appear invisible to the customer, Accenture exec says.
AptEdge is using generative AI to turn the challenge of data and knowledge sprawl into an advantage when it comes to serving customers.
AI Index Report episode 4: AptEdge empowers customer service agents with AI; generative AI funding is distributed across 5 core categories; and Microsoft delivers Bing Chat Enterprise.
By providing a data-driven perspective on existing processes and enriching this understanding with AI, process mining can reveal customer experience inefficiencies and recommend improvements.
Automation Anywhere has won two prestigious awards for use of technology and quality of service in its customer service function.
Recognized for customer service prowess a third straight year, UiPath highlights the tie between customer focus and business results.
Bob Evans and Chris Lochhead talk the opportunity brands have to get back to human-centered customer service amid over-reliance on AI & bots.
The automation software leader just acquired Re:infer, a London-based provider of natural language processing software for unstructured documents and communications, to help deliver superior interactions with customers.
In this Cloud Wars Minute, Bob covers the matchup between Google Cloud and Salesforce in the area of contact centers.
Because trust is an essential component when working with customers, cybersecurity plays a crucial role to ensure a positive customer service experience.
Business Challenge – Eliminate Barriers to Treatment Delays in gaining access to therapy are unacceptable for patients. This is especially…
Learn how to effectively deploy a balanced approach for a Customer Service & Experience program.
Join Upland June 9th for a LIVE discussion with Forrester on 5 trends contact centers can’t afford to ignore!