In this Industry Cloud Battleground Week Moment, Jim Kelly, Jr. explains how Oracle’s customer experience applications use data to help retailers craft experiences based on customer preference.
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Join Upland June 9th for a LIVE discussion with Forrester on 5 trends contact centers can’t afford to ignore!
In this episode, Bonnie Tinder and I look at some of the tricky parts of digital transformation, like the loss of face-to-face experiences.
Join us for an educational webinar on how you can leverage computer telephony integration (CTI) technology to provide your agents with insight into your customer’s issues before they even answer their call. These insights ensure your agents are equipped with the necessary details and background on your customer’s needs.
Prioritizing customers’ experience across the order-to-cash lifecycle doesn’t just make customers happy—it helps you improve cashflow. Learn about IOFM’s findings from their latest report.
I believe that the SAP challenge to Salesforce for CRM leadership prompted Marc Benioff to develop and/or accelerate his customer-experience vision.
Study analyzes AI adoption trends, real-world ROI across the most common use cases. Microsoft also releases a huge volume of customer use cases that provide validation of AI’s benefits.
Google Cloud’s ecosystem of advanced AI technologies and industry partnerships empowers businesses to drive productivity, innovation, and growth through strategic applications of GenAI, data management, and security.
While at UiPath FORWARD, Tom Smith chats with Bron Hastings and Dhruv Asher about UiPath’s partnership with SAP.
AI Copilot event at Community Summit delivers Copilot perspectives from Microsoft as well as customers and partners, who highlight near-term opportunities and challenges.
A new Google Cloud and Vodafone partnership exemplifies the power of cloud technology in enabling businesses to innovate, transform, and create new revenue streams.
Google Cloud has filed a complaint with the European Commission alleging that Microsoft’s licensing practices impose excessive costs on European customers who use Windows Server on non-Azure platforms.
Workday Rising focused on AI innovation and customer-centricity, featuring partnerships and the evolving role of HR leaders in driving business success.
Upcoming HR and tech conferences will focus on AI-driven decision-making, system integration, and innovations in HR technology.
UiPath delivers several automation and AI products, building on its RPA roots, to deliver quality customer experiences, transform enterprise operations, and increase productivity and performance.
Google Cloud and Oracle’s multi-cloud partnership brings key benefits including simplified data management, no data-transfer charges, hybrid cloud capabilities, and top-tier cybersecurity.
Uncover Oracle’s pioneering strides in AI and cloud innovations in this lively discussion featuring takeaways from a recent summit.
Challenges and opportunities emerge as Salesforce shifts focus from growth to profitability. This transition marks a significant evolution and raises a number of strategic questions.
Although Workday saw impressive subscription and revenue growth, heightened customer caution prompted a reduction in its FY25 revenue guidance.
Workday’s quarterly report reveals varied results, prompting discussions on market dynamics, customer behavior, and revenue flow.