In this Cloud Wars Expo Moment, the company’s VP of IT Philippe Lalumiere explains the challenges for a live entertainment company to connect with its audience online.
Search Results: customer experience (2044)
In Episode 159 of My Metaverse Minute, Kieron discusses Disney’s recent announcements on Metaverse plans, which demonstrate ways that brands can use the Metaverse to create experiences that help customers feel connected.
Companies need to ask these three questions to provide quality experiences and dazzle their customers and prospects.
In this Industry Cloud Battleground Week Moment, Jim Kelly, Jr. explains how Oracle’s customer experience applications use data to help retailers craft experiences based on customer preference.
Join Upland June 9th for a LIVE discussion with Forrester on 5 trends contact centers can’t afford to ignore!
In this episode, Bonnie Tinder and I look at some of the tricky parts of digital transformation, like the loss of face-to-face experiences.
Join us for an educational webinar on how you can leverage computer telephony integration (CTI) technology to provide your agents with insight into your customer’s issues before they even answer their call. These insights ensure your agents are equipped with the necessary details and background on your customer’s needs.
Prioritizing customers’ experience across the order-to-cash lifecycle doesn’t just make customers happy—it helps you improve cashflow. Learn about IOFM’s findings from their latest report.
I believe that the SAP challenge to Salesforce for CRM leadership prompted Marc Benioff to develop and/or accelerate his customer-experience vision.
Salesforce launches Agentforce for the Public Sector, delivering compliant AI agents tailored to government needs.
Despite AI hype, most implementations still struggle with basics like data quality, clarity, and stakeholder alignment.
Salesforce and ServiceNow are each investing $750M in Genesys, strengthening partnerships to deliver AI-powered, orchestrated customer experiences.
Bonnie Tinder, CEO of Raven Intelligence, joins Bob Evans to explore how AI is reshaping enterprise consulting — highlighting the fall of traditional models, the rise of nimble firms, and the critical role of transparency in earning client trust.
Google Cloud partners with the UK Government to modernize outdated systems, aiming to cut costs by $50 billion while enhancing public service delivery.
Oracle and AWS are turning rivalry into results with Oracle Database@AWS now generally available.
Bonnie Tinder shares insights from a recent Salesforce event, exploring how AI agents, unified data, and customer-focused innovation are reshaping the enterprise software landscape.
Cognizant differentiates itself by combining industry experience with AI-led ServiceNow solutions.
Oracle and IBM deepen their partnership to bring watsonx to Oracle Cloud Infrastructure, accelerating enterprise adoption of agentic AI and hybrid cloud solutions.
Google Cloud’s Matt Renner outlines how AI, customer-centricity, and a thriving partner ecosystem are driving record growth and reshaping enterprise value delivery.
Vodafone and ServiceNow have partnered on a five-year AI-driven initiative to streamline global customer service operations and enhance business customer experiences.