The cloud’s ability to completely revolutionize customer engagement & experience is the dominant topic for CEOs of many leading vendors in the Cloud Wars.
Search Results: customer solutions (1914)
As competition among top cloud vendors intensifies, cloud customer success is rapidly emerging as strategic differentiator more important than snazzy tech.
Some of Microsoft’s largest customers are moving their production SAP workloads as well as other mission-critical applications to the Azure Cloud.
Oracle’s Mike Sicilia explains how the company’s healthcare solutions offer its customers soup-to-nuts automation and privacy unrivaled by its cloud space competitors.
It’s both ironic and fitting that three so-called “legacy” vendors are battling for leadership in the modern and massive hybrid-cloud market.
“We’re starting to see things at this tipping point, after which unstoppable change occurs.” I spoke with SVP Steve Daheb about Oracle Cloud breakthroughs.
As SAP prepares to host 22,000 of its nearest and dearest next week in at its annual Sapphire event in…
Rather than replacing SaaS, AI is becoming its most powerful accelerator. Oracle’s approach embeds agentic AI across Fusion applications, enabling faster deployments, reduced operational complexity, and dramatically improved customer outcomes.
Andrea Pinillos shares how Microsoft helps enterprise customers run strategic engagement events through internal tools and explains how similar practical solutions can help organizations deploy AI agents that connect to real business data.
Oracle posted explosive Q3 results fueled by unprecedented demand for AI infrastructure. The company’s cloud business grew rapidly, while its data-center expansion strategy and financing plans attracted strong investor support and reinforced confidence in its long-term AI strategy.
New AI features deliver notable enhancements to five types of SharePoint content while the UX is refreshed and agentic AI strengthens governance.
With only about 15% of consumers using customer-facing AI, grocery retailers are shifting their strategy. Instead of pushing AI directly to shoppers, companies are investing in AI copilots for store associates to drive operational efficiency and better customer service.
Rejecting “SaaSpocalypse” fears, Aneel Bhusri argues AI will enhance enterprise applications rather than replace them. Workday’s strategy focuses on AI agents embedded within its HR and finance platform to drive new growth and customer value.
Alithya’s Chad Weiner breaks down how to move from AI curiosity to real execution using Copilot Studio and Microsoft 365 agents.
ServiceNow CEO Bill McDermott says AI is “devouring” low-value software vendors as enterprises demand AI embedded directly into workflows. He insists ServiceNow is not SaaS but a platform company positioned to lead the Agentic AI Era.
From natural language assistance to intelligent workflow orchestration, this collaboration signals a major shift toward agentic AI in the enterprise.
ServiceNow integrates Anthropic’s Claude as the default model for Build Agent, accelerating AI-native, agentic workflows across the enterprise.
Truvio leaders Joakim Alm and Aynsley Keller describe the launch of the new brand and what the impact will be for customers and partners.
Jen Harris and John Siefert examine the shift from centers of excellence to centers of value, as AI agents automate reactive work and push humans toward more creative, proactive roles.
A practical conversation on enterprise AI adoption that focuses on governance, collaboration, and learning from failure rather than chasing hype or replacing human interaction.