As competition among top cloud vendors intensifies, cloud customer success is rapidly emerging as strategic differentiator more important than snazzy tech.
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SAP is taking direct aim at Salesforce.com, CEO McDermott promises to deliver “next-generation business modeling for the perfect customer experience.”
Top executives at Microsoft, SAP and Oracle recently pledged to make customer success, not satisfaction or loyalty, their biggest priority in 2018.
SAP is predicting its cloud revenue will overtake its license revenue this year due to having “the most complete cloud in the enterprise,” CEO McDermott.
Microsoft’s recent layoffs are not just cost-cutting. They’re a strategic realignment for the AI era, signaling a broader shift every business will soon face as the AI revolution transforms work from top to bottom.
SAP partners with Databricks to unify structured and unstructured data for AI development, while the upcoming Sapphire event spotlights generative AI, the Joule interface, and ecosystem extensibility.
At ServiceNow 2025, industry leaders showcased how AI, strategic partnerships, and platform unification are driving tangible transformation across enterprise operations.
As vendors strive to create more adaptable offerings, the focus shifts towards enabling workflows that facilitate communication across various applications, ultimately benefiting customers and driving technological advancements.
With the rapid rise of AI, lawmakers are turning their attention to developing AI regulations and legislation to mitigate risks while protecting business and consumers.
As new challenges arise, API providers need to understand the importance of cloud hosting choices and rising expectations for reliability.
Remaining performance obligation represents contracted business that isn’t yet recognized as revenue. It has become a powerful indicator of future growth for the Cloud Wars Top 10.
In this Celosphere News Desk interview, Tom Smith and Rob Popovic discuss the partnership between Celonis and ServiceNow.
Introducing our new weekly rankings of the leading providers in a what could become a trillion-dollar category: the Industry Cloud Top 10.
CEO Christian Klein specifically called out SAP’s month-old Industry Cloud suite of applications as a “growth driver” in SAP’s preliminary Q2 report.
The near-impossible-to-impress analyst Lydia Leong, who wields considerable influence among biz customers, last week offered praise for Oracle Cloud.
First in a 10-part series on the biggest challenge facing each of the Cloud Wars Top 10: Microsoft has forged lots of partnerships. Can it keep them?
While CEO Christian Klein insists that SAP owns all of its customer relationships, I see signs that its partnership with Google Cloud is deepening.
For the 3 months ended May 31, the Digital Experience business arm of Adobe posted quarterly revenue of $826 million, up just 5%.
A year after rivals Microsoft & Oracle paired up in cloud, MSFT is focused on replacing Oracle on-prem databases with their cloud database.
Will infrastructure leader Amazon acquire Zoom, in preparation for the digital future and to grab back the microphone in the Cloud Wars?