Zendesk’s 7th Annual CX Trends Report shows AI’s transformative role in customer experience, with key findings including a 60% increase in CX tickets, 70% of consumers recognizing AI use, and early adopters seeing 128% higher ROI.
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Krishna’s three-step strategy to deploy AI effectively in enterprises starts with low-risk use cases.
Expanded partnership with Software Defined Vehicle leader HERE provides cloud infrastructure, AI to accelerate development of SDV technology.
CIO shares opportunities presented by the use of copilots and autonomous AI agents in manufacturing. Despite some risks, manufacturing’s future will be AI powered.
AI Agent & Copilot Summit programming committee member looks ahead to data readiness sessions and keynote by Microsoft AI Agent VP Ray Smith at March event.
Aiming to give customers greater flexibility and choice, Microsoft is looking to expand the range of AI models offered in 365 Copilot.
The company was conducing layoffs in the recent past but now it’s ramping up in support of AgentForce and its overall AI strategy.
SAP Business Network enables companies to transform their supply chains into strategic assets that enhance customer relationships.
AI Agent and Copilot Summit programming board member talks AI opportunities, responsible practices, and benefits of networking around real-world use cases.
New CX Trends data from Zendesk highlights the impressive benefits early adopters of AI technology are realizing while raising the key factors they must continue to address to sustain strong outcomes.
Google Cloud technology bolsters AI assistant to support clinicians on an end-to-end basis during patient interactions.
AI agents are quickly emerging to address vertical and horizontal use cases; they also hold great potential as productivity boosters in fast-moving startups.
With the launch of its latest Granite AI model, IBM commits to the open-source release model and furthers its GenAI strategy.
This Innovation Report analyzes UiPath’s agentic automation strategy which positions the company as a powerful agentic tech provider building on its large installed base of software robots.
AI Copilot Summit programming committee member shares opportunities for attendees to learn how Copilots will impact ERP and other core systems.
Google Cloud has launched its dedicated agentic AI platform, Google Agentspace, that combines the best of Google search capabilities and secured data access.
Google Cloud is positioning itself as a strong competitor in the field of agentic AI as the company launches new Gemini models for the agentic era.
The SAP Business Network enables businesses to enhance customer experiences by streamlining supply chains, leveraging technology, and driving continuous improvement despite challenges.
CIO and Cloud Wars analyst details the benefits of Copilots integrated into Microsoft apps, lays out near-term and mid-term plans at his company for the latest AI tech.
AI-driven applications suites are transforming enterprise efficiency, innovation, and integration.