ServiceNow CMO Colin Fleming previews Knowledge 2025, sharing what attendees can expect from the event, including AI integration, CRM updates, and a focus on customer success and adoption.
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Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
Despite media hype, hyperscalers like AWS, Google Cloud, Oracle, and Microsoft are massively investing in AI and cloud infrastructure, not scaling back.
Data from security firm Harmonic finds the typical organization has hundreds of AI apps in use, many of them unmanaged, while a majority of firms lack adequate governance strategies.
The AI-driven cloud boom continues as Oracle, Google Cloud, AWS, and Microsoft expand infrastructure aggressively, countering reports of slowdown.
Alphabet is pouring $75 billion into cloud infrastructure after Google Cloud’s Q1 growth rate slipped, constrained by the company’s struggle to keep pace with surging demand.
Successful AI deployment demands intentional strategy, cultural readiness, and a clear focus on delivering real business outcomes.
Microsoft moves forward with the rollout of its GenAI-powered screen capture tool, Recall, addressing security issues ahead of general availability.
Advanced Copilot functions include search and notebooks, while new agents deliver on the promise of an integrated human-AI workforce that’s quantified in new research.
Board member and AI leader reveals company has saved 489,000 hours and delivered 11,500% ROI by tapping an AI assistant, whose use is expanding rapidly.
SAP delivered a standout Q1 performance, with cloud revenue surging 27% and its Cloud ERP suite up 34%, solidifying its lead over enterprise-app rivals.
Business Apps and AI expert explains real-world use cases for MCP, Microsoft’s support for the emerging standard, and how partners can capitalize.
As AI strains global infrastructure, Oracle answers with a nimble, sovereign-ready, multi-cloud approach.
At the AI Agent & Copilot Summit, Lambert Hogenhout shares insights on the future implications of AI on the business landscape and human beings.
ServiceNow is accelerating its leadership in agentic AI with innovations like AI Agent Studio, Raptor DB, and the AI Agent Value Program—all supported by a robust ecosystem—offering customers a seamless, insight-driven path to adopting and scaling agentic AI across workflows.
OpenAI and Microsoft’s support for Anthropic’s Model Context Protocol (MCP) marks a major step toward universal AI agent interoperability, signaling a shift from competition to collaboration in building open standards for seamless integration and future AI governance.
New Snowflake research reveals that 92% of early GenAI adopters are already seeing ROI — but most still face major challenges with data and use-case prioritization.
Microsoft is supercharging its security portfolio with AI-driven tools like Purview Data Security Investigations, Entra access controls, and Defender enhancements to help enterprises swiftly detect, investigate, and mitigate data risks
Kyndryl and Google Cloud launch a structured, AI-powered program to tackle mainframe modernization with clear ROI.
Microsoft’s Cecilia Flombaum defines what it means to be an “AI-first company,” and shares insights on the transformation of business applications as a result of Copilot.