Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook to learn how 5 leading organizations have achieved success by overcoming these common customer service challenges:
• Lack of real-time insight into data
• Limited case deflection and self-help capabilities
• High agent turnover
• High customer churn
• Lack of cross/upsell opportunities
Tech experts estimate that businesses have seen three years’ worth of digital transformation in just a few months. The pandemic has forced us to accelerate the advancement and expansion of technology-based business solutions and as a result, four trends are emerging when it comes to customer service delivery.
Are you ready to adopt these trends into your customer service strategies?
In this white paper, learn more about what these technology trends mean for your business as well as how to scale to meet customer needs during a very unpredictable time.
Discover how Toyota Material Handling, the leading full-service manufacturer and distributor of high-quality forklifts, reach trucks, order pickers, and more, improved their work processes and customer visit efficiency by adding Resco’s Field Service 2.0 to their Microsoft Dynamics 365.
The field service industry keeps evolving. The rise of connected mobile devices led to the emergence of a new type of field service management (FSM) solutions. These tools can help you manage logistics, allocate resources, schedule work orders, and so much more. Discover the next generation of field service solutions in this e-book.
Manufacturers and distributors remove compliance risk and streamline their operations simultaneously when they automate with Avalara AvaTax.
If you need a way to manage, track, and report on projects in Dynamics GP, then you may be looking into Project Cost and Project Accounting.
Obsolete, tired, bloated, you pick the word. However, if in 2021 your AP Automation product is a bloated “point solution” then the shoe may just fit.
Let’s be honest, the dirty secret of the ERP Software Industry is that every major application of new technology has made it harder to install, upgrade and maintain the software. Why users aren’t storming the publishers castles with pitchforks and torches is beyond me.
As sales tax compliance quickly emerged as an area of increasing complexity, the company found itself selling food and non-food items — which are taxed differently — in the same gift box. Avalara integrated disparate systems to solve the issues and accelerate growth with solutions that specifically met the customer’s needs!
Chris McClean presents findings on digital ethics in the retail industry from Avanade’s recent global research study.
When evaluating accounts payable invoice automation solutions, particularly those that include Optical Character Recognition (OCR) for invoice data extraction and indexing, it’s important to understand the full scope of what’s required to implement and configure the software to work with your vendor invoices. Automatic OCR is designed to boost efficiency by reducing errors caused by manual data entry. Check out this whitepaper about going beyond automation with intelligence added to your data indexing.
The second largest long-term care provider in Texas was looking to streamline operations and eliminate manual data entry, so their invoice process could be completed in a timely manner, with invoices automatically routed for approval. With 100+ locations, the organization struggled with completely paper-based operations, exhausting time, labor, and resources. Read the case study to learn how KwikPayables for GP automated their AP processes and reduced their paper usage to a meager 12%.
Are you a Business Central user looking to add CRM or customer service capabilities to your Microsoft software arsenal? If so, an attachment app might be right for you and even save you some money.
Microsoft Teams has introduced a robust Business Central integration to increase your productivity. Make and save changes to Business Central through Microsoft Teams!
Polaris improved service levels by 10 percentage points, reduced inventory by 15 percentage points and significantly improved planner productivity.
The shortcut to e-commerce with SANA.
Sana Commerce has joined forces with Microsoft to shed light on the ins and outs of ERP e-commerce —with a guide made just for organizations running Microsoft Dynamics 365 for Finance & Operations
Discover everything you need to know and do to start your B2B e-commerce project. This step-by-step guide is ideal if you’re implementing your first e-commerce website. But it’s also a useful reminder checklist if you’re about to start a replatforming project for your current online store.
