In episode 94 of the Leadership Minute, practitioner analyst and CIO Kenny Mullican discusses process mining, which analyzes log data to uncover inefficient processes that need to be improved.
This episode is sponsored by “Selling to the New Executive Buying Committee,” an Acceleration Economy Course designed to help vendors, partners, and buyers understand the shifting sands of how mid-market and enterprise CXOs are making purchase decisions to modernize technology.
Highlights
01:03 — Inefficient processes cost organizations time and money, so CIOs try to improve processes whenever possible. But determining which processes need improvement can be tedious and time-consuming, and it usually happens reactively, after someone notices a bottleneck.
02:15 — Process mining software analyzes log data from enterprise resource planning (ERP), accounting, manufacturing execution systems, Internet of Things (IoT), and other systems then maps out the sequence of activities in a process. These models can provide insights about a process’ most common paths, bottlenecks, deviations from the ideal path, and more, then recommend ways to optimize it.
03:07 — Process mining enables teams to be proactive and methodical about uncovering processes that are bottlenecks. The typical reactive method is “just applying oil to the squeakiest wheel without really knowing if it’s the best use of resources,” Kenny says.
04:06 — In March 2022, Microsoft acquired Minit, a leader in process mining technology that enables businesses to uncover opportunities for continuous process improvement and better operational efficiency. Microsoft has incorporated Minit’s process mining software into its Power Automate platform, which includes process mining and task mining. Task mining is more focused on analyzing desktop activity, which can then be optimized using robotic process automation.
Additional insight:
- CEO Perspective: 6 Key Benefits of Process Mining
- 3 Under-the-Radar Ways Customers Use Process Mining
