Elif Item is the founder and CEO of Item by Item (IBI). IBI is the world’s largest online training platform for Microsoft Dynamics 365 Finance, Supply Chain, and Commerce. It is also focused on sales, purchasing, manufacturing, distribution, product, and retail.
In this brief interview, Elif chats with Aaron Back, Senior Analyst with Acceleration Economy Media. They discuss what attendees can learn from her Community Summit sessions.
Elif will be sharing her experience and knowledge on the advantages of Microsoft Dynamics 365 in one session. Her primary goal is to help people walk away with best practices for training and engaging end-users.
Customer Case Study – D365 Implementation Training Lessons Learned:
In this session, Elif will discuss the training approach for TD Industries’ successful implementation of D365 Customer Engagement (CE) and Finance and Supply Chain (F&O). TD Industries, founded in 1946, is an American construction and technology corporation. It provides commercial and industrial services such as air conditioning, electrical, and plumbing systems primarily through general contractors.
TD Industries implemented D365 CE and FO across eight locations and more than 2000 users. Elif will share various strategies used for the core team and end-user training in this session. For instance, she will cover custom training development and instructor development as well as online and in-person training. The session will start with a presentation by Stacie and Elif and conclude with a Question-and-Answer.
Elif is looking forward to attending Summit because she wants to connect with her customers and Microsoft partners. She also wants to learn about the new upcoming features with D365.
