In this Digital CIO Summit moment, excerpted from the digital event that took place from April 4-6, Acceleration Economy practitioner analysts Tony Uphoff, Rob Wood, Chris Hughes, and Frank Domizio discuss communication to stakeholders during a cybersecurity investigation.
Highlights
00:20 — Clear communication during an investigation helps to avoid misunderstandings. You want to convey that the system’s back online or that the data’s available again. You want to make sure that you’re not communicating something like, “We’re going to be down for a month.”
00:50 — The investigation will involve piecing together what happened and identifying any gaps in security that contributed to the incident. Fixing these gaps is critical and must be communicated clearly to all stakeholders, even those who may not be directly involved.
01:16 — While stakeholders will likely be most concerned about getting the system back online, it’s important to help them understand the broader recovery process and why these additional steps are necessary.
