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Home » Ensuring Digital Transformation Strategy Success from the Start
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Ensuring Digital Transformation Strategy Success from the Start

Beyond the Review: Customer Conversations on Digital Transformation Success
Bonnie TinderBy Bonnie TinderOctober 5, 2021Updated:October 22, 20212 Mins Read
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Customers planning an implementation have a lot to consider–which software to implement, who will be on the internal team, if to select a consulting partner and the timeline. Choosing the right consulting partner to help blueprint your digital transformation strategy can help alleviate the stress and frustration typical of any major change, especially if you make your selection early.

In this episode of Beyond the Review, tune in to hear a conversation on navigating digital transformation strategy and success. Bonnie Tinder, Acceleration Economy Analyst and Founder of Raven Intel, talks with Steve Grem, President of Wise Consulting, and Marta Williams, Vice President of Client Services. Together, they explore how organizations should plan for an upcoming digital transformation and their secrets for implementation success.


00:37: Introduction to Wise Consulting who recently celebrated 25 years of helping customers achieve business goals and create positive impacts within the HR function.

01:02: In this episode, Bonnie kicks off with the first question: What are some things teams can do to be successful before they being implementing a digital transformation strategy?

1:29: Steve shares his biggest indicator for success depends on how they prepare for the journey. Beyond how a client may want something configured, it’s imperative for the client to set goals, objectives and targets for what they want to accomplish.

02:27: Marta adds that if clients should visualize what they want to create 3-5 years later, not just recreate something they already have. Consultants who help clients identify “what could they do” and “what is possible” by presenting options and putting a plan behind them are hugely useful.

Beyond the Review Podcast Customer Voice featured
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Bonnie Tinder
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Bonnie Tinder is an Acceleration Economy Analyst focused on Customer Voice. For over 25 years, Bonnie has worked with top Software companies leading implementation, marketing and sales initiatives. In 2018, she founded Raven Intelligence—a peer review site for Enterprise Software Consulting, designed to help customers make a well-informed choice in an implementation partner. In addition, Raven Intel works with leading Systems Integrators and Software Vendors to understand and interpret the Voice of the Customer related to implementation and project success from an independent perspective. In building the Raven Intel community, Bonnie has interviewed over 1,000 customers about their Enterprise Software implementation experiences and has produced several reports on the state of HCM implementation and software. Bonnie holds a B.A. from Taylor University and is a native of Chicago, where she lives with her family.

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